After Sales Service Specialist

Olayancareer; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in Riyadh seeks a professional to enhance customer service for domestic clients. Responsibilities include monitoring project performance, managing service inquiries, and ensuring high service quality indicators. Candidates should have a Bachelor's degree and two years of relevant experience.

Qualifications

• 2 years’ experience in business customer services.

Responsibilities

• Monitor project performance and prepare reports.
• Manage customer service issues and assessments.
• Supervise staff performance and report generation.

Skills

Customer Service

Performance Monitoring

Report Preparation

Education

Bachelor’s degree in any related field

Job description

Select how often (in days) to receive an alert: Create Alert

Sub Department: Sales & Marketing - After sales

Number of Openings: 1

Role Purpose

To follow up and improve services for domestic customers.

Job Accountabilities & Activities

• Monitoring the performance of projects for the business sector and preparing reports for this task.
• Inventory and solve customer problems and assess the level of service provided to the client and prepare reports for this task.
• Monitor staff performance and prepare reports for this task.
• Monitor the follow-up of ATM cards, insurance cards, Iqama cards, accommodation, etc.
• Develop and organize the section by improving procedures, restructuring the department, and preparing reports for this task.
• Develop criteria to measure the performance indicators of the department and to measure the quality of the submission and prepare reports for this task.
• Monitor the follow-up with the monthly invoice payments of business clients and collect payments from customers.
• Manage delivery workers to customers and receive workers returning from customers.

Education & Certifications

Bachelor’s degree in any related field.

Required Years of Experience

2 years’ experience in business customer services.

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