After Sales Service Coordinator

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Sub Department: Sales & Marketing - After sales

Number of Openings: 1

Role Purpose

• Solve customer problems through the company's system, coordination in maintenance work.
• Solve workers' client disputes at the initial level.

Job Accountabilities & Activities

Key Tasks and Responsibilities

• Solve customer problems and assess the level of service provided to the client and prepare reports for this task.
• Deal with customer needs and receive calls about needs.
• Provide regular reports on clients (collection, preparation, guarantees, etc.) to management and clarify the constraints of work.
• Raise the level of service and gain customer satisfaction.
• Review all customer invoices.
• Review all billing emails in terms of replacement or retrieval and find out the reason for the retrieval, customer follow-up and employment.
• Participate in the formulation of goals for employees within the department.
• Select and recruit the necessary workers and equip employees with training.
• Create new ways to improve procedures and motivate employees.
• Assess and measure employee performance by measuring customer satisfaction from quality management.
• Review the client's worker's booking schedules.
• Solve all problems related to the client or worker and follow up with the relationship administrator.
• Adhere to the organization's attendance policies and procedures.

Education & Certifications

Bachelor's degree in Business Administration or Marketing or equivalent.

Required Years of Experience

• At least (3) years’ experience in the field of customer service.