Adventure Hub Manager

Red Sea Global; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

Join a visionary developer committed to shaping the future of tourism in Saudi Arabia. As the Adventure Hub Manager, you will lead a dynamic team to deliver exceptional adventure experiences. This role involves overseeing operations, managing safety standards, and collaborating with various stakeholders to create unique adventure sports destinations. With a focus on excellence and continuous improvement, you will play a crucial role in driving the success of the Adventure Hub. If you are passionate about adventure sports, possess strong leadership skills, and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 5-7 years in tourism, preferably in Saudi Arabia.
• Experience in managing budgets and P&L reporting.

Responsibilities

• Lead the Adventure Hub Team for guest activities.
• Ensure compliance with safety and operational standards.
• Collaborate with stakeholders to enhance adventure offerings.

Skills

Adventure Sports Management

Team Leadership

Risk Assessment

Customer Care

Communication Skills

Cultural Understanding

Business Planning

Fluency in English

Fluency in Arabic

Education

Wilderness First Aid Certification

First Aid Certificate

Tools

Microsoft Office

Guest Booking Systems

Job description

Be the change. Join the world’s most visionary developer.

Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel. We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.

Join Red Sea's Sport and Entertainment (RSSE) Subsidiary and be part of the positive change for Saudi Arabia and the world.

Job Purpose:

• The Adventure Hub Manager is a position working at one of our dedicated Adventure Hubs within the Red Sea Destination, whose primary goal is to lead the Adventure Hub Team when operating the adventure assets within our portfolio, whilst growing a diverse inland adventure program for all visiting guests to The Red Sea.
• He/She is responsible for supporting the adventure program operational roll-out and the delivery of daily guest activities to the highest standards.
• The role requires collaboration with key stakeholders, Akun staff team, guests and visitors alike.

Job Responsibilities:

• Supporting the development and growth of unique adventure sports destinations throughout The Red Sea.
• Work in conjunction with resort brands and Akun Experience Development Manager to exceed the brand level of expectations.
• Organise and oversee the training, operations and delivery of all inland adventure and action sports activities.
• Managing the compliance of all guides, staff and activities with the venue-specific standard operating procedures, supporting with the development of SOPs and ongoing evaluation.
• Oversee the Hub team to deliver high quality guest experiences throughout the destination, crafting a unique Red Sea service style in line with the wider program.
• Engage in active promotion and advocation of all adventure activities delivered within the wider context of the project, including those not under their direct area of responsibility i.e., diving.
• Participating in regular review sessions with senior adventure staff to provide updates on all aspects of the adventure operations.
• Be able to understand and enforce the application of a range of international adventure rules and regulations as and when required, connecting with local and international sports eco-systems and sporting bodies.

Policies, Systems, Processes, Procedures, Standards and Reports:

• Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.
• Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.

Safety, Quality & Environment:

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

Continuous Improvement:

• Contribute to the identification of opportunities for continuous improvement of department’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

Job Requirements:

Qualifications & Experience:

• Wilderness First Aid Certification or First Aid Certificate issued by an internationally recognised training provider, covering elements including but not limited to basic CPR and how to deal with hyper/hypothermia, with a validity period of no less than 6 months at the time of starting employment.
• Excellent understanding of Microsoft applications, budgeting and Excel.
• A minimum of 5-7 years' work experience within the tourism industry; experience in Saudi Arabia is advantageous.
• Managed annual budgets and reporting on P&L.
• Operated guest booking systems and road maps.

Skills:

• Proven experience and record of accomplishment for delivering a range of adventure sports activities in a high-end hotel/resort environment.
• Proven ability to manage and lead a multi-cultural team in a collaborative environment.
• Clear capacity to recognise potential hazards within the day-to-day operations of adventure sports activities, taking initiative and setting in place actions to minimize those risks.
• Exhibit leadership qualities, mentor and develop other team members both in professional as well as inter-personal capacities.
• Be a part of driving the creative transformation of the program assets to maximize value and support the leadership team in the conceptualization and execution of additional adventure projects which may come online as part of the project.
• An unyielding commitment to excellence.
• An entrepreneurial and self-motivated orientation.
• The candidate must be fluent in both written and spoken English, with the ability to communicate in a second language such as Arabic a distinct bonus.
• The ideal candidate will be a positive and proactive individual with an outgoing, charismatic, and approachable character and with a high aptitude for customer care and good leadership skills.

In addition, the candidate should:

• Understand Hotel/Resort Operations.
• Be a leader and mentor for your team.
• Have experience with business planning.
• Understand different cultures.
• Be an effective communicator.
• Be adaptable.
• Be always customer focused.
• Drive results forward and manage growth.

For more information about Red Sea Global, visit:

• Website: https://www.redseaglobal.com/en
• YouTube: https://www.youtube.com/watch?v=6ySGZwubomw
• Twitter: https://twitter.com/RedSeaGlobal