ACES Manager, Amazon Now, UFG

Afaq - Logistics Branch - J05; Riyad Al Khabra; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as an ACES Program Manager, where you will lead innovative projects that redefine grocery operations. This role is pivotal in driving process improvements and ensuring a high standard of safety and quality. You will collaborate across functions, implement best practices, and leverage data analysis to enhance productivity. Your leadership will contribute to the success of a newly formed team, making a significant impact in the MENA region. If you are passionate about operational excellence and enjoy solving complex challenges, this opportunity is perfect for you.

Qualifications

• 3+ years of program or project management experience.
• Advanced knowledge of Excel and SQL.
• Experience in process improvement initiatives.

Responsibilities

• Drive continuous improvement projects to optimize operations.
• Support project execution across multiple functions.
• Establish objectives and metrics for safety and quality.

Skills

Program Management

Data Analysis

Process Improvement

Stakeholder Management

Project Management

Cross-Functional Collaboration

Education

Bachelor's Degree

Master's Degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are hiring an ACES Program Manager in KSA to join the team that redefines ultra-fast grocery operations and helps build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

ACES managers focus on leading UFG LM UTR / OTR improvements on behalf of Amazon customers, driving standardization efforts, acting as liaisons with other departments, providing process skills to the UFG under the roof and Last Mile station, offering SME support for UTR, routing, and OTR planning, supporting UTR / LM Kaizen Events in their areas of expertise, and coordinating cross-functional projects for successful implementation across the UFG Amazon Now Stores.

Key job responsibilities

As a key link between local operations and country business teams, you will help drive innovation, test new ideas, and ensure best practices are followed safely.

Six key areas of focus include Safety, People, Quality, Customer Experience, Productivity, Costs, and Environment.

• Supporting project execution across multiple functions within the organization.
• Resolving issues amicably during discussions between various functions.
• Holding respective functions accountable for their deliverables.
• Partnering with RoW countries to implement and share best practices.
• Maintaining health and safety standards within your area, while promoting a safety culture on-site.
• Being accountable for operational leadership by measuring performance, providing feedback, and supporting development.
• Driving continuous improvement projects to optimize operations and enhance productivity to meet and exceed business objectives; working on strategic projects with building and network-wide impact.
• Strategic planning for the next three, six, and twelve months, especially peak-season planning.
• Writing and presenting leadership updates, MBRs, and QBRs.
• Establishing objectives and metrics for safety, quality, productivity, and customer experience.
• Providing your team with the tools needed for success and driving productivity and efficiency improvements through data-driven decisions and analytical problem-solving.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of experience working cross-functionally with tech and non-tech teams
• 3+ years of experience defining and implementing process improvement initiatives using data and metrics
• Bachelor's degree
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
• Experience defining program requirements and using data and metrics for improvements
• 3+ years of data analysis experience

PREFERRED QUALIFICATIONS

• Master's degree
• 3+ years of experience driving end-to-end delivery and communicating results to senior leadership
• Experience in stakeholder management across organizational levels
• Experience building processes, managing projects, and schedules
• Knowledge of Six Sigma / Lean analytical techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers.