Account Partner

Saudi Petroleum Services Polytechnic; Riyadh; On-site; SAR 30,000 - 70,000; Full time

Job summary

An established industry player in the service sector is seeking a dedicated Customer Support Manager to oversee customer service delivery and enhance customer satisfaction. In this role, you will manage customer issues, collaborate with sales teams, and ensure adherence to service standards. Your leadership will be crucial in driving profitability and maintaining service quality. If you have strong communication skills and a passion for customer service, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Strong command of English with excellent communication and interpersonal skills.
• Proven leadership and management abilities.

Responsibilities

• Ensure efficient delivery of customer support services and maintain high customer satisfaction.
• Take ownership of customer issues, managing them to resolution.

Skills

English proficiency

Communication skills

Leadership skills

Interpersonal skills

Job description

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  Ensure the accurate and efficient delivery of customer support services, maintaining high levels of customer satisfaction.

  
  


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  Achieve and maintain agreed profit margins while meeting all Service Level Agreement (SLA) commitments and fostering customer loyalty.

  
  


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  Take full ownership of customer issues, managing them through to complete resolution.

  
  


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  Collaborate with sales and presales teams on projects related to warranty, operations, and maintenance contracts—contributing to pricing, solution design, and service strategy to support increased sales and line-of-business margins.

  
  


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  Oversee the financial and commercial outcomes of customer support services, ensuring profitability and sustainable service delivery.

  
  


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  Adhere to established service processes and standards to ensure consistent and high-quality customer experience.

  
  


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  Serve as the escalation point for major and critical incidents, driving swift restoration of services and resolution of issues.

  
  


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  Monitor vendor and supplier performance to ensure compliance with contractual obligations, especially regarding incident SLAs, root cause analysis, trend monitoring, and problem management.

  
  


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  Review delivery Partners reports regularly and take corrective action as needed to address performance gaps or issues.

  
  

Skills

-Very Good command of English

- Excellent communication and interpersonal skills.

- Excellent Leadership and management skills