Account Manager - HR,PRO,GRO

AstroLabs; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading business expansion platform in Riyadh is seeking an experienced Account Manager to oversee client relationships and operational excellence in HR, GRO, and PRO services. This role offers mentorship and leadership opportunities for professionals eager to grow in a dynamic environment. The candidate should have 2+ years of experience, bilingual communication skills, and a proactive approach to client management.

Benefits

Mentorship opportunities

Career progression and development

Qualifications

• 2+ years of experience in Account Management, Operations, or Customer Success.
• Background in HR, GRO, PRO, or Corporate Services is highly desirable.
• Detail-oriented and process-driven.

Responsibilities

• Oversee HR, GRO, and PRO services including compliance and client management.
• Take full ownership of a diverse client portfolio.
• Identify and implement new services to enhance client value.

Skills

Fluent in Arabic

Client account management

Data analysis and reporting

Strong communication skills

Proficient in Microsoft Office

Tools

CRM tools

Excel

Job description

Overview

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. We are seeking a proactive, experienced team lead to drive excellence across post-company setup operations, delivering a world-class experience for every HR, PRO & GRO client.

We’re looking for an Account Manager, HR, GRO, PRO for the rapidly scaling post-setup business line within AstroLabs Business Growth Solutions, where we support the long-term growth of leading companies in the Gulf. Our Post Setup business line is based out of our coworking space in Riyadh, a thriving business hub.

At AstroLabs, we believe in developing future leaders. This role is designed for ambitious professionals eager to take ownership, build expertise, and step into leadership while supporting Saudi Vision 2030. This isn’t just another operations role—this is an opportunity to grow into a leader through mentorship, hands-on experience, and a culture that prioritizes development.

What You’ll Do

Operations & Compliance

• Oversee and execute HR, GRO, and PRO services, including license renewals, work permits, Saudization, payroll, and compliance with governmental regulations.
• Master and regularly use governmental portals (QIWA, GOSI, Mudad, MISA, MC, etc.) to ensure regulatory compliance and efficiency.
• Build and maintain strong relationships with government entities and external partners to facilitate smooth service delivery.
• Ensure all client data and documentation is accurately captured and maintained in internal systems.
• Continuously refine processes to enhance efficiency and service quality, proactively implementing new service offerings.

Client & Relationship Management

• Take full ownership of a diverse portfolio of clients, ensuring their HR, GRO, and PRO needs are met with excellence.
• Provide proactive advisory support, helping clients navigate regulatory requirements and optimize operations in Saudi Arabia.
• Manage end-to-end client engagement from onboarding to offboarding, ensuring satisfaction and gathering testimonials and referrals.
• Handle escalations from junior team members, offering guidance and coaching to resolve complex issues efficiently.
• Drive client retention and renewals, ensuring a high level of customer satisfaction and continued business growth.

Leadership & Development

• Take on mentorship and coaching responsibilities, supporting junior team members in developing their expertise.
• Lead by example with strong operational execution, problem-solving, and customer service skills.
• Participate in leadership development initiatives to step into a senior management role.
• Contribute to a collaborative team environment and a culture of continuous improvement.

Product & Business Growth

• Identify and implement new services and process improvements to enhance value to clients.
• Stay up to date with industry trends and regulatory changes to keep AstroLabs at the forefront of HR, GRO, and PRO services.
• Represent AstroLabs at industry events, workshops, and networking sessions to build relationships and drive business growth.

Join AstroLabs

We don’t just offer a job—we offer a career path. We invest in the growth and development of our team members, providing mentorship, training, and leadership opportunities to advance in their careers. If you’re eager to refine your leadership skills and become a future leader in Corporate Services, this is the role for you. Join us and be part of a high-performance team shaping the future of business expansion in the Gulf.

Apply now!

Job Requirements

• An ambitious professional who wants to grow into a management role.
• 2+ years of experience in Account Management, Operations, or Customer Success in a KPI-driven environment in Saudi Arabia.
• Background in HR, GRO, PRO, Company Setup, or Corporate Services is highly desirable.
• Fully fluent in Arabic and English, with excellent communication skills.
• Strong ability to manage client accounts independently, with a solutions-driven mindset.
• Detail-oriented and process-driven, with exceptional organizational and task management skills.
• Skilled at data analysis and reporting, using insights to drive improvements.
• A natural people person with a passion for mentoring, coaching, and supporting team development.
• Proficiency in Microsoft Office, Excel, and CRM tools.
• Committed to professional growth, regularly engaging in training and development opportunities.
• A true brand ambassador for AstroLabs, representing our values of Ownership, Ambition, and Excellence.