Account Manager

eventlab; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Event Lab in Riyadh seeks an Account Manager to strengthen client partnerships and drive revenue growth.

You will own active accounts, craft 12-month growth plans, identify cross-sell opportunities, and collaborate with delivery teams to ensure excellence and timely renewals. Fluency in English and Arabic is required, along with 5–7 years in account management or strategic B2B sales.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications or related field.
• 5–7 years of experience in account management or strategic B2B sales.
• Proven revenue growth within existing client portfolio via cross-selling and upselling.
• Experience in events, hospitality or marketing services is a plus.
• Strong relationship and stakeholder management; client-facing communication.
• Fluency in English and Arabic; strong written and verbal skills.
• Experience using CRM platforms with data accuracy and reporting.

Responsibilities

• Serve as the primary commercial contact for active client accounts.
• Develop and execute 12-month Account Growth Plans for assigned Class A and B clients.
• Proactively identify cross-sell and upsell opportunities by understanding client needs and upcoming projects.
• Build strong, long-term relationships with key client stakeholders and identify opportunities for deeper engagement.
• Conduct regular Strategic Business Reviews with clients to assess satisfaction and future requirements.
• Develop proactive commercial proposals based on identified client needs and upcoming event calendars.
• Act as the client’s commercial advocate, working with delivery teams to ensure service standards are met.
• Proactively manage contract renewals and identify early warnings of dissatisfaction or risk.
• Maintain a forward-looking view of recurring revenue, upcoming opportunities, renewals and potential expansion.
• Maintain accurate CRM records covering client interactions, opportunities, account health and activity.
• Accept structured account handovers from Business Development after first project.
• Collaborate with Commercial Director and teams to drive growth across the client portfolio.

Skills

Account management

Client success

Relationship management

Cross-selling

Upselling

Strategic B2B sales

Fluency in English and Arabic

Education

Bachelor’s degree in Business, Marketing, Communications or related field

Tools

CRM platforms

Job description

We are looking for a commercially driven Account Manager to join our team in Riyadh.

The Account Manager will be responsible for managing and growing Event Lab’s key active client relationships, with a strong focus on client retention, relationship management, cross-selling and revenue expansion.

This role is focused on developing long-term partnerships with our existing clients and identifying opportunities to expand those relationships across their organisations.

Key Responsibilities

• Serve as the primary commercial point of contact for assigned active client accounts.
• Develop and execute structured 12-month Account Growth Plans for assigned Class A and B clients.
• Proactively identify cross-sell and upsell opportunities by understanding client needs, upcoming projects and new buying centres within their organisations.
• Build strong, long-term relationships with key client stakeholders and continuously identify opportunities for deeper engagement.
• Conduct regular Strategic Business Reviews with clients to assess satisfaction, address challenges and align on future requirements.
• Develop proactive commercial proposals based on identified client needs and upcoming event calendars.
• Act as the client’s commercial advocate internally, working closely with delivery teams to ensure expectations and service standards are consistently met.
• Proactively manage contract renewals and identify early warning signs of client dissatisfaction or account risk.omli>
• Maintain a forward-looking view of recurring revenue, upcoming opportunities, renewals and potential account expansion.
• Maintain accurate and up-to-date CRM records covering client interactions, opportunities, account health and commercial activity.
• Accept structured account handovers from the Business Development team following the successful completion of the client’s first project.
• Work closely with the Commercial Director and internal teams to support sustainable growth across the assigned client portfolio.

Requirements

• Bachelor’s degree in Business, Marketing, Communications or a related field.
• Minimum of 5–7 years of experience in account management, client success or strategic B2B sales.
• Proven track record of growing revenue within an existing client portfolio through cross-selling and upselling.
• Previous experience in the events, hospitality or marketing services industry is a strong advantage.
• Strong relationship management, client-facing communication and stakeholder management skills.
• Ability to develop and present structured account growth plans to senior client stakeholders.
• Strong commercial awareness with the ability to identify opportunities and translate client needs into commercial solutions.
• Fluency in both English and Arabic is required, with strong verbal and written communication skills in both languages.
• Experience using CRM platforms with a high level of discipline around data accuracy, opportunity tracking and reporting.
• Highly proactive, empathetic, organised and comfortable managing multiple strategic client relationships.

The successful candidate will be a long-term relationship builder with strong commercial instincts and a genuine passion for understanding clients, strengthening partnerships and turning successful relationships into sustainable growth.

We value hard work and ambition, and we reward it too. Here’s what’s in it for you:

• Flexible Office Hours
• Visa and Medical Insurance
• Competitive Salary and Performance-Based Rewards
• Weekly Work-from-Home

This is an exciting opportunity to play a key role in strengthening and growing eventlab’s client partnerships while working with leading organisations across the events, entertainment, hospitality and experiential sectors.