Account Manager

UBRAND | يوبراند; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An innovative company is seeking an Account Manager to enhance client relationships and drive satisfaction. This role involves understanding client needs, developing tailored strategies, and collaborating with internal teams to ensure exceptional service. You'll be the key point of contact, addressing concerns while identifying upselling opportunities. With a focus on results and customer satisfaction, you will thrive in a fast-paced environment that values autonomy and creativity. Join a dynamic team where your contributions will help shape the future of client engagement and service excellence.

Benefits

On-job training

International training opportunities

Creative work environment

Empowered work style

Qualifications

• Proven experience in account management, preferably in a similar industry.
• Strong communication and interpersonal skills required.

Responsibilities

• Build and maintain strong, long-lasting relationships with clients.
• Manage contract negotiations and renewals effectively.

Skills

Account Management

Communication Skills

Problem-Solving

Customer Satisfaction Focus

Education

Bachelor's degree in business

Bachelor's degree in marketing

Tools

CRM software

Project Management Tools

Job description

As an Account Manager, your primary responsibility is to nurture and grow relationships with clients to ensure satisfaction and loyalty. You will serve as the main point of contact between the company and its clients, understanding their needs, addressing concerns, and proactively identifying opportunities for upselling or cross-selling. This role requires strong interpersonal skills, business acumen, and the ability to collaborate with internal teams to deliver excellent service and achieve client objectives.

Responsibilities

• Client Relationship Management:
• Build and maintain strong, long-lasting relationships with clients
• Act as the main point of contact for client inquiries, concerns, and requests
• Understand clients' business objectives and challenges to provide tailored solutions
• Account Planning and Strategy:
• Develop account plans and strategies to achieve client goals and maximize revenue
• Identify opportunities for upselling and cross-selling additional products or services
• Collaborate with clients to set realistic and achievable objectives
• Communication and Coordination:
• Effectively communicate client needs and expectations to internal teams
• Collaborate with sales, marketing, and product development teams to deliver on client commitments
• Provide regular updates and reports to clients on project status and performance
• Problem Resolution:
• Proactively address and resolve client issues or concerns
• Work with internal teams to find solutions to client challenges
• Ensure timely and effective communication of resolutions to clients
• Contract and Renewal Management:
• Manage contract negotiations and renewals
• Ensure that contractual commitments are met and exceeded
• Work with the finance team to ensure timely and accurate invoicing
• Market and Industry Knowledge:
• Stay informed about industry trends, market changes, and competitive products/services
• Share relevant insights and information with clients to position the company as a trusted partner

Requirements

• Bachelor's degree in business, marketing, or a related field
• Proven experience in account management, preferably in a similar industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Results-driven with a focus on customer satisfaction
• Familiarity with CRM software and project management tools

Benefits

Autonomy work style, empowered and challenged! We are dedicated to providing fast, thoughtful, and high-touch interactions. We hold ourselves to exceptionally high standards and strive for incredible attention to detail, empathy, and fast turnaround times. We love what we do and enjoy doing it. We provide on-job training, international training opportunities, top-notch talent teams, and a creative work environment to help everyone reach their potential and grow within UBRAND.

Advertising never stands still...we're fast-paced! Tired of watching the clock and dreading your long days? Join a team that doesn't sit still. Our days are action-packed and you'll always be growing and learning. It's an opportunity to become an integral part of our creative squad.

UBRAND is an equal opportunity employer and all qualified applicants will receive consideration for employment.