Account Manager

Arab National Bank; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading company is seeking an Account Manager to join their expanding sales team. This role involves managing government accounts in the KSA region, promoting best practices for their SaaS product, and ensuring strong client relationships. The ideal candidate should have experience in account management and be fluent in Arabic and English.

Qualifications

• 3 to 6 years of account management or sales experience preferred.
• Background in SaaS or IT solutions is advantageous.
• Based in KSA or willing to relocate within the region.

Responsibilities

• Manage approximately 20+ government accounts within the KSA region.
• Develop and maintain strong relationships with existing accounts.
• Conduct training sessions for Admins, Secretaries, and Board Members.

Skills

Account Management

Sales Experience

Fluent in Arabic

Fluent in English

SaaS Background

Job description

Azeus Systems Limited is seeking an Account Manager to join our expanding sales team for our product, Convene. Convene is a meeting and collaboration platform designed for Boards and Senior Leadership Teams. Recognized globally, Convene's client base has grown rapidly, extending our presence to over 100 countries.

Visit azeusconvene.com for more information.

Responsibilities:

• Report to the regional manager and the head of global customer success.
• Manage approximately 20+ government accounts within the KSA region.
• Actively engage with clients and promote best practices for our software.
• Develop and maintain strong relationships with existing accounts.
• Identify opportunities for Upsell and generate testimonials (Case Studies, Video Testimonials, Reference Letters).
• Keep client information updated in the CRM (Organizations Page, Deals Page, People, Activities, Notes).
• Conduct client onboarding and renewals following SOPs.
• Schedule feedback meetings with key stakeholders.
• Assist clients with upgrades of older versions.
• Ensure clients complete the Convene Subscription agreement.
• Lead Change Management initiatives.
• Conduct training sessions for Admins, Secretaries, and Board Members.
• Deliver Refresher Sessions for all accounts.
• Demonstrate product features and handle customization requests.
• Respond promptly to customer requests and mitigate termination risks.
• Avoid severe escalations from clients.
• Complete tasks assigned by the Reporting Manager, maintaining attendance and productivity standards.
• Coordinate with internal teams (Support, Finance, Deployment, Legal, etc.).
• Participate in regular meetings and report progress.
• Record all client interactions in the CRM system.

Skills & Qualifications:

• Background in SaaS or IT solutions.
• 3 to 6 years of account management or sales experience preferred.
• Fluent in both Arabic and English.
• Based in KSA or willing to relocate within the region.