Account Executive - jeddah

resal; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Account Executive, der bestehende Kundenbeziehungen verwaltet und ausbaut. In dieser Rolle liegt der Fokus auf der Steigerung der Kundenzufriedenheit und der Identifizierung von Upsell-Möglichkeiten. Der ideale Kandidat bringt ausgezeichnete Kommunikationsfähigkeiten und eine proaktive Herangehensweise an das Kundenmanagement mit. Sie werden als vertrauenswürdiger Berater agieren und eng mit internen Teams zusammenarbeiten, um maßgeschneiderte SaaS-Lösungen anzubieten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zum Erfolg zu verhelfen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• 1-3 Jahre Erfahrung im Account Management oder Kundenservice, vorzugsweise im SaaS-Bereich.
• Nachgewiesene Fähigkeit, bestehende Kundenbeziehungen zu verwalten und auszubauen.

Responsibilities

• Verwaltung und Pflege von Kundenbeziehungen zur Maximierung der Kundenzufriedenheit.
• Entwicklung von Strategien zur Kundenbindung und Identifizierung von Upsell-Möglichkeiten.

Skills

Kundenbeziehungsmanagement

Kommunikationsfähigkeiten

Präsentationsfähigkeiten

Problemlösungsfähigkeiten

Proaktive Kundenbetreuung

Education

Bachelor-Abschluss

Tools

CRM-Plattformen

Account Management Tools

Job description

Job Objective:

We are seeking a dedicated and relationship-driven Account Executive to manage and grow relationships with existing clients. This role focuses on enhancing client satisfaction, identifying upsell and cross-sell opportunities, and ensuring long-term customer success. The ideal candidate will have excellent communication skills, a proactive approach to client management, and a passion for delivering tailored SaaS solutions.

Key Responsibilities:

1. Client Relationship Management
   • Serve as the primary point of contact for a portfolio of existing clients.
   • Build and maintain strong, lasting relationships, acting as a trusted advisor.
   • Understand client needs, business challenges, and strategic objectives to drive value.
2. Retention and Growth
   • Develop strategies to maximize client retention and satisfaction.
   • Identify upsell and cross-sell opportunities to expand service utilization.
   • Collaborate with clients to uncover new use cases and growth potential.
3. Customer Success and Support Coordination
   • Work closely with customer success teams to ensure smooth ongoing support.
   • Proactively address issues and ensure prompt resolution to enhance the client experience.
   • Regularly monitor and report on account health, usage patterns, and feedback.
4. Product Knowledge and Insights
   • Maintain a deep understanding of the company’s SaaS platform and feature updates.
   • Provide insights and recommendations to help clients optimize their usage and achieve goals.
   • Stay informed about industry trends and competitor offerings to strengthen positioning.
5. Collaboration and Reporting
   • Partner with internal teams, including marketing and product development, to align solutions with client needs.
   • Utilize CRM tools to manage client interactions, track activities, and report on performance metrics.
   • Contribute to the continuous improvement of processes and service delivery.

Requirements:

• Only Saudi
• 1 - 3 years of experience in account management or client success, preferably in SaaS or technology solutions.
• Proven ability to manage and grow existing client relationships, driving retention and upsell.
• Strong expertise in customer relationship management and proactive client engagement.
• Excellent communication, presentation, and problem-solving skills.
• Proficiency in using CRM platforms and other account management tools.