Account Director

APCO Worldwide; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as an Account Director, where you will lead strategic client relationships and drive business growth in alignment with national priorities. This role offers a unique opportunity to manage high-performing teams, deliver impactful communications, and contribute to the firm's influence in the Saudi market. With a focus on collaboration and excellence, you will establish yourself as a thought leader while fostering trust-based relationships with clients. If you are passionate about making a difference and thrive in a dynamic environment, this position is perfect for you.

Qualifications

• 10+ years of experience in consulting, corporate, or media roles.
• Strong educational background with a Bachelor's or Master's degree.

Responsibilities

• Manage client relationships and position APCO as a trusted advisor.
• Develop key messages and manage crisis communication strategies.
• Lead internal and external client meetings, offering insights.

Skills

Client Relationship Management

Crisis Communication

Project Management

Business Development

Networking

Education

Bachelor's Degree

Master's Degree

Job description

We are looking for an Account Director to lead strategic client relationships in the Kingdom of Saudi Arabia, deliver high-impact communications and advisory support aligned with national priorities and Vision 2030. As an Account Director, you will drive business growth through local market expertise, manage high-performing teams, and ensure excellence in project delivery and client service. As a trusted advisor and visible leader, the Account Director will uphold APCO's values, foster collaboration, and contribute to the firm’s growth and influence in the Saudi market.

Primary Duties and Responsibilities

1. Manage client relationships independently to position APCO as a trusted advisor within the Saudi market, aligned with Vision 2030 objectives.
2. Develop key messages for clients effectively.
3. Manage crisis communication strategies.
4. Organize teams around business development opportunities and manage proposal processes, ensuring quality, standards, and accurate scope of work.
5. Build a positive reputation and gain visibility within the APCO network, establishing yourself as a thought leader in the market.
6. Establish a strong network across APCO and engage in knowledge sharing and business opportunities.
7. Lead internal and external client meetings confidently, offering insights and suggestions to establish credibility and motivate others.
8. Serve as the principal client contact; leverage senior relationships within APCO to strengthen client relationships.
9. Actively network to identify new business prospects.
10. Demonstrate APCO’s values in all interactions.
11. Identify external meetings and training to enhance sector knowledge and contacts.
12. Understand effective project management, address issues proactively, and tie account management to APCO's business success.
13. Participate in annual business planning and forecasting opportunities with clients.
14. Take ownership of team development, setting SMART objectives to enhance skills.
15. Meet or exceed utilization and AIP targets.
16. Grow clients organically and pursue new opportunities actively.
17. Share opportunities across the network to optimize resource allocation.
18. Build trust-based relationships with clients.
19. Provide constructive advice and counsel to clients.
20. Ensure clear agreement on expectations and timelines with clients.
21. Seek client input to understand needs and develop tailored solutions.
22. Communicate priorities and deliverables effectively to teams.
23. Adjust to scope changes and communicate effectively with project teams.
24. Caution clients about potential risks.
25. Handle dissatisfied clients professionally and calmly.
26. Anticipate client needs and propose informed recommendations.
27. Strive to exceed client expectations and promote this mindset within the team.

Teamwork

1. Create an environment where all team members feel valued.
2. Lead by example, demonstrating respect and fostering a culture of respect.
3. Conduct inclusive meetings and encourage participation.
4. Share team goals and set clear expectations.
5. Appreciate diversity as a strength of the team.

Account & Project Management

1. Manage self and team to ensure projects stay on schedule.
2. Ensure team members have the necessary skills and knowledge.
3. Identify resource needs for projects.

Requirements

1. Bachelor’s or master’s degree.
2. 10+ years of relevant experience in a consulting firm, corporation, diplomatic post, or media role.

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