Account Director

Khibraty; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

A dynamic role with a leading company in Saudi Arabia where you will significantly influence the development of key accounts and client relationships. As part of a collaborative team, you will engage with clients, identify growth opportunities, and lead business development efforts in the public sector transformation aligned with V2030 programs. The position offers a chance to drive high-value client interactions and contribute significantly to the firm's success.

Qualifications

• 10-15 years experience in a high-productivity multinational, with 5-7 years in consulting.
• Strong public sector experience.
• Proven business development and leadership in high-performance teams.

Responsibilities

• Develop and maintain client relationships, spending over 50% of the time with clients.
• Lead pursuit processes for RFIs and RFPs, and design value propositions.
• Drive revenue activities and maintain CRM pipeline accuracy.

Skills

Client Relationship Management

Business Development

Consulting Skills

Strong Communication

Problem Solving

Education

Bachelor’s degree

MBA

Job description

Leading propositions to an account. Responsible for developing the account, building and developing relationships, and supporting the Lead Partner (LP) in delivering on the account objectives. The candidate will take ownership of developing business and driving related leads in support of public sector transformation, V2030 programs, and developing new government entities. The role includes secondary intervention in consulting project delivery to the account only to ensure the quality of the work is of the highest standards to maximize value delivery and preserve relationships.

Account Management

o The dedicated business development role is a high-profile opportunity. You will play a crucial role in helping to drive the business forward and will be part of a dynamic team culture offering strong internal networks and support, working closely with partners locally and globally.

o Your role will be to manage opportunities, relationships, and revenue across service lines within the firm. You will develop your own network and relationships with key client personnel, understand their issues, develop client propositions, and drive revenue.

o Work closely with the LP and be a key member of the Client Service Team (CST) to optimize opportunities and deliver value to clients.

o Develop and drive the account plan with the LP.

o Act as an ambassador and champion of the firm’s values, fostering a client-centric culture.

Client Relationships

o Use broad exposure to relevant topics/trends in the Saudi government, consulting experience, problem solving, and understanding of client offerings to engage clients intellectually and build a Trusted Advisor profile with key personnel.

o Spend over 50% of your time with clients.

o Identify and gather information on new client issues through meetings and account intelligence.

o Facilitate expansion of client contacts and manage relationship maps and plans.

o Lead relationship development where no prior connections exist.

o Coordinate client relationship events and measure ROI through relationship deepening and increased opportunities.

o Build relationships with regional influencers by attending events, hosting meetings, and sharing best practices.

Externally

o Manage improvement plans for self and CST members’ relationships.

Driving Revenue

o Lead pursuit processes for RFIs, RFPs, and client propositions.

o Design value propositions and review proposals to maximize win rates.

o Role model business development practices.

o Focus on current issues to communicate relevant solutions and develop client propositions.

o Identify whitespace and target individuals for new opportunities.

o Enhance conversion rates through rigorous sales, pricing, and negotiation strategies.

o Collaborate with LP and solutions teams to penetrate accounts and ensure visibility at the board level.

o Ensure all revenue activities align with account plans and client meetings.

o Act as a point of introduction for new propositions.

o Seek opportunities to add value through cross-functional solutions.

o Maintain CRM pipeline accuracy.

o Drive CST accountability and coach team members in business development.

Knowledge / Communication

o Stay updated on public sector developments in Saudi Arabia and the GCC, and emerging trends.

o Develop thought leadership in Saudi public sector transformation.

o Participate in events to enhance networks and market presence.

o Ensure research quality and relevance.

o Facilitate team communication and develop a knowledge center.

o Share revenue and relationship management insights, coaching CST members.

o Bring new ideas and best practices to the account, sharing knowledge with the team.

o Support LP in client updates and account reviews.

o Lead CST meetings and act as a communication focal point.

o Understand broader sector trends and client needs.

o Act with a global mindset for client benefit.

Key Interfaces

o LP & CST, client teams, engagement teams, advisory & market teams, solutions employees, research sources.

Competencies

o Ability to earn Trusted Advisor status, drive value-adding conversations, and match solutions effectively.

o Confident in engaging at senior levels, both internally and externally.

o Positive, organized, proactive, resilient, and flexible.

o Strong communication, problem-solving, networking, influencing, and facilitation skills.

Key Measures

o New wins, net revenue, growth metrics, pipeline value and conversion, relationship improvement, client feedback.

Requirements

o Bachelor’s degree or relevant qualification; MBA preferred.

o 10-15 years in a high-productivity multinational, with 5-7 years in consulting.

o Strong public sector experience and consulting skills.

o Proven business development and leadership in high-performance teams.

o Experience in large transformation projects and client relationship management.