Account Coordinator - Riyadh

“To comply with Saudi Arabian nationalization law, EY must hire nationals from Saudi Arabia for this role”

Job Summary:

The Account Coordinator is primarily responsible for implementing global account activation strategy and planning in collaboration with account leadership in the region. The Account Coordinator will work with the Global Client Service Partner (GCSP), Business Development Leader (BDL) and Client Executive (CE) to drive global account activation; account communications and administration. The Account Coordinator ensures that all locations and Service Lines (SL) of the firm are actively engaged around our largest, most complex global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters.

Essential Functions of the Job:

Account Management

• Implement global Account Activation Markets Activation strategy, methodology and processes at Account level
• Support account strategy working with account leadership and drive global execution of account plan
• Support service line planning activity and account integration
• Prepare and organize account meetings
• Responsible for follow-up on account actions by tracking progress against deadlines
• Support specific account activity
• Proactively liaise with account team members to drive account initiative

Sales and Program Management

• Assist in managing the annual global revenue planning process with the G360 BDL and GCSP
• Assist in managing select client relationships e.g., procurement
• Own and Coordinate the Client Relationship Management (CRM) process
• Support the account relationship strategy, including support of the global relationship map
• Manage the account pipeline process
• Coordinate the pursuit process for opportunities, working closely with key partners
• Coordinate win/loss debriefs
• Identify EY thought leadership and insights to be shared with the client

Communications and Administration

• Serves as subject matter expert for all information related to the account
• Leverage EY resources to support the account
• Manage Off-shore Account Coordinator/s if applicable – overseeing pipeline management, financial analysis, sales cycle support, client research, plan management
• Provides admin support for meeting scheduling and any other administrative tasks
• Analyse market trends and EY insights to take to account
• Lead connectivity of Account Managers/Coordinators locally and around the Region/Globe sharing best practice across EY account network

Analytical/Decision Making Responsibilities:

• Adheres to the Global Account Management Framework
• Coverage of multiple locations, with different stakeholders/policies in each location to consult with
• Ensures activities align to Regional BD agenda
• Sets and manages expectations with account stakeholders

Supervision Responsibilities

• Delegates relevant processes and projects to off-shore Account Coordinator (if any), supervises and reviews results.

Knowledge and Skills Requirements

• Deep knowledge of account management processes and tools
• Excellent written, verbal, and presentation skills, including strong command of English
• Strategic thinking and analytical skills
• Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously
• Advanced MS Office skills
• Strong teaming skills
• Proactive action items/follow-up, input/ideas and account teaming
• Engaged and active in the Account Activation community

Other Requirements

• As the job involves preparing materials for clients flexibility concerning working hours may be required

Job Requirements:

Education

• A bachelor's or post-graduate degree (emphasis in Marketing or Business preferred) or equivalent relevant experience

Experience

• 3 + years of account coordination/management or similar relevant experience, ideally gained within a global multinational company
• Professional Services experience preferred but not essential
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail

Certification Requirements

• Expected to remain current on relevant EY training and curriculum (e.g. Client Experience (CX), Lead Badges, among others)