Business Analyst Customer Experience

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Adaptability, motivation, and growth; enjoy the satisfaction of adding value to business outcomes.

Are you looking for your next opportunity? Keen to join one of South Australia’s largest aged care providers?

Join Resthaven in the newly created position of Business Analyst – Customer Experience based at our modern office at Wayville. This is a twelve-month contract opportunity. Your strong background in Process Mapping, gathering/analysing data and recommending business and process improvements will be essential to make an impact on customer experience and the overall lives of older people. At times there will be a requirement to travel to other Resthaven sites and work additional hours to meet deadlines and other requirements.

About Resthaven

Resthaven is one of South Australia’s largest not-for-profit providers, so you will personally benefit from our secure work environment, with professional development opportunities and generous employee benefits.

What we offer

Resthaven offers a supportive and richly diverse and inclusive community where everyone's uniqueness is valued. As part of the Resthaven team you will have access to:

• Attractive salary and working conditions.
• Access to salary packaging to increase your take home payand other discounts via our provider.
• Access to four free remedial massage treatments per financial year
• Access to professional development fund to continue your learning.
• EAP program and support for you and your family
• Flexible and supportive team environment

About the opportunity

• Evaluate and influence the redesign of the Resthaven Customer Experience model.
• Undertake project activities including planning and management of in-depth exploration and analysis of customer journeys and related organisational structures, systems, and processes.
• Create clear customer journey maps and reports.
• Utilise data analysis and process redesign methodologies to identify/recommend business/service models and systems improvements.
• Co-design, develop and implement strategies for human-centred process improvement.
• Collaborate with cross functional teams and key stakeholders.
• Assist with project delivery including review of project requirements and responsibilities aligned with established project management protocols.
• A passion for elevating the Customer Experience for older South Australians and their families.
• Strong understanding and experience in contemporary Process Improvement tools, methodologies, and facilitation (e.g. Lean Six Sigma, customer journey mapping, process mapping, reporting, and visuals).
• Highly developed skills in the facilitation of workshops for all stakeholders
• Demonstrated excellence in data collection and business analysis with a focus on optimising outcomes for an organisation and its stakeholders.
• Demonstrated experience in successful implementation of business change projects including projects encompassing technology, business process reengineering or customer experience process improvement projects.
• Experience in the curation and development of Business, Systems and Functional Requirements documentation
• Advanced critical thinking and business analysis capabilities together with the ability to assess complex situations.
• Excellent communication skills including strong stakeholder management, collaboration and influencing skills at all levels.
• High proficiency in producing professionally written or designed reports and documentation.
• Highly developed organisational skills and ability to manage a range of tasks over a number of activities to meet deadlines in a high demand work environment.
• Ability to work independently, show initiative and work productively as part of a team.
• Actively support and effect change with a focus on business improvement.
• Consumer focused business approach with the ability to understand and interpret stakeholder needs.
• Experience and skills in using SharePoint sites.

Please apply online, applications close Tuesday, 15 July at 5pm.

If you live our values of trust, dignity, and choice, open the door to a meaningful career with Resthaven.

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Salary match Number of applicants Skills match

Social & Welfare Services 1,001-5,000 employees

Resthaven is a separately incorporated and financially independent, charitable, Public Benevolent Institution. The Australian Government regulates and monitors the aged care industry to ensure that appropriate standards are maintained. Resthaven receives subsidies from the Australian and State Governments, grants, client contributions and income from investments, which cover operational expenses and fund capital works. Considerable resources are required. Bequests, donations and fundraising activities assist in maintaining the level of care and services provided. Source: this is an extract from the company's own website

Resthaven is a separately incorporated and financially independent, charitable, Public Benevolent Institution. The Australian Government regulates and monitors the aged care industry to ensure that appropriate standards are maintained. Resthaven receives subsidies from the Australian and State Governments, grants, client contributions and income from investments, which cover operational expenses and fund capital works. Considerable resources are required. Bequests, donations and fundraising activities assist in maintaining the level of care and services provided. Source: this is an extract from the company's own website

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