Customer Relationship Manager

Add expected salary to your profile for insights.

Our client is one of Australia's most trusted and secure debt recovery organisations. They refine the debt collection process to ensure clients have more time to focus on certain aspects of their business!

Due to large scale growth, an exciting opportunity has opened up, and we are currently seeking a customer relationship manager who will be responsible for managing positive collections outcomes for our Clients and Customers.

The Role:

• Manage individual client accounts, ensuring satisfaction and resolving issues.
• Work closely with customers to drive sales, manage client accounts, and build relationships.
• Focus on customer onboarding, satisfaction, and retention, ensuring clients achieve value from the product or service.
• Lead a team of support staff to resolve technical or service-related issues while maintaining positive client interactions.
• Work with current and potential clients to grow business relationships and explore new opportunities.
• Build and establish relationships with customers.

The Ideal Candidate:

• Experience in receivables management or debt collection.
• Customer-oriented and committed to delivering an exceptional experience.
• Confident in asking difficult questions.
• Innovative, confident, and loves to challenge the status quo.
• High level of problem-solving, negotiation skills, and ability to think outside the square.
• Excellent judgment, critical thinking, with risk awareness.

The Perks:

• An environment where success is achievable and rewarded generously through our bonus structure.
• A tailored remuneration package reflecting your experience and skills.
• Structured growth and development opportunities.
• A non-bureaucratic environment where operational suggestions are welcomed.
• An accessible and experienced management team.
• Exciting, competitive, and fun environment with celebrations and casual Fridays.
• Employee perks & discounts from local businesses.
• Volunteer and engagement opportunities.

Are you a motivated individual who wants to be part of a driven, innovative, and passionate team? - Apply Now!

Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Client Relationship Manager?
• Have you worked in a call centre before?
• What is your expected annual base salary?
• How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Featured jobs

Operations Manager

@realty

Surfers Paradise, Gold Coast QLD

17d ago

TriCare

17h ago

Customer Assist Manager

Positive Salary Packaging

5d ago

What can I earn as a Client Relationship Manager?