IT Application Manager - ITSM

About

We are seeking a talented individual to lead our global transition to Halo ITSM. If you're passionate about delivering an exceptional and sustainable ITSM experience, join us in elevating our services worldwide.

We are undertaking a significant transformation of our ITSM platform, a once-in-a-decade opportunity to make a substantial impact.

Your Areas of Knowledge and Expertise

That Matter Most For This Role

1. Bachelor's or Master's degree in Computer Science, Information Technology, Business Informatics, or related fields
2. At least 3 years in a solution/product owner role (or similar)
3. Prior experience in a technical role is preferred
4. ITIL4 Foundation Certification
5. Fluent in English
6. Critical thinker with strong analytical and problem-solving skills
7. Strong communication and interpersonal skills, with the ability to effectively work with diverse teams
8. Independent self-starter with a proactive attitude
9. Passion for understanding business needs, challenging assumptions, and finding innovative and pragmatic solutions

Travel: 0-10%

Nice-to-Have Skills

• Critical Thinking
• Innovation
• Communication
• Management
• Data Mining
• IT Operations
• Reporting
• Vendor Management
• User Experience
• Project Management
• Computer Science
• Automation

Location

Elsbethen, Salzburg, Austria

Work Experience

• Product Owner / Product Manager

Languages

• English