Junior IT Service Desk Agent (f/m/d)

As a Junior IT Service Desk Agent you will be an on-site tech expert, providing first-line support and resolving user issues to ensure a smooth IT experience. Managing incidents, collaborating on solutions, and onboarding users for new technologies.

Your tasks

• Provide first-line technical support to on-site users, serving as the initial point of contact for all inquiries
• Record incidents accurately and promptly in the designated ITSM tool (e.g., ServiceNow)
• Investigate and diagnose reported incidents, researching potential solutions
• Accurately categorize and prioritize incidents based on urgency and impact
• Manage the incident lifecycle, ensuring timely updates, resolution, and closure
• Escalate complex or unresolved issues to the Team Leader or designated support team
• Assist with user onboarding and training for new software or hardware implementations within the local office
• Collaborate with the team or department to maintain an accurate inventory of IT equipment within the local office
• Be aware of and report any security concerns related to IT equipment in the local office
• Stay updated on emerging technologies and best practices, and share knowledge with colleagues when appropriate
• Maintain a professional and helpful demeanour, providing excellent customer service to all users through clear and concise communication

Your profile

• Completed training in the IT field (e.g. IT apprenticeship, HTL) or comparable qualifications
• +1 year of professional experience in IT support or a comparable position
• Good understanding of computer systems, mobile devices, and other tech products
• Customer-oriented with excellent communication skills
• MS Windows System Support experience
• Good interpersonal communication
• Teamwork skills
• High willingness to learn
• Hands-on mentality
• Proficiency in English

Our offer

• Flexible working hours, hybrid work model, and a healthy work-life balance culture
• Training budget to support your personal and professional growth
• Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQ
• Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use
• On-site fitness room, MyClubs app points, along with fun sport- and company events
• A wide range of local employee discounts, offers, and healthcare benefits
• We are proud to offer a competitive base salary range of 35.600 - 37.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience

About Greentube

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry-leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Greentube GmbH
Wiedner Hauptstraße 94, 1050 Wien
www.greentube.com