IT Service Desk Engineer - 2nd & 3rd Level (m/f/d)

The people who join us change our company – the products we build together change the world
TTTech Group companies are doing work in megatrends that are transforming the world as we know it. The people who work with us are experts in their fields and we depend on every single one of them to drive innovation and make us a little bit better. Join our team in Vienna as a

IT Service Desk Engineer - 2nd & 3rd Level (m/f/d)

Do you have a great passion for IT support combined with a strong interest in working in an international and multicultural environment? Then this position might be just right for you. As a member of a motivated team of experts, you will actively participate in the introduction of new technologies as well as the administration of existing tools in a modern work environment.

Your Tasks

• Second and Third Level Support for end users and devices, including appropriate stakeholder management
• Management of Windows clients and mobile devices with Intune
• Management of SharePoint Online
• Management of meeting rooms and their hardware (MS Teams Rooms, A/V equipment, ...)
• Participation in various IT projects alongside your colleagues

Your Profile

• Completed technical training in the field of IT and/or minimum 3 years of practical experience in Windows client management
• Very good knowledge of general IT infrastructure
• Skilled in Intune administration
• Knowledge of Active Directory and Entra ID
• Good technical understanding and analytical thinking
• Excellent communication skills coupled with a high level of service orientation
• Very good English skills; knowledge of German would be a plus

Our Offer

• Exciting work environment – be part of future high-tech innovations and cutting-edge technologies
• We are a team –flat hierarchies, open door policy, communication at eye level and hands-on mentality
• Central locations– our offices are located in the city center near Karlsplatz & Kettenbrückengasse, easily accessible via public transport and bicycle
• Benefits Package – lunch tickets, job tickets (unlimited use of public transport in Vienna or partially reimbursement of costs for KlimaTicket, numerous discounts, events and much more
• Work-life-balance – additional days off, home office, workcation (up to 45 workdays per year Mobile Working within the EU) and individual working time models
• Diversity & equal opportunities– our team consists of people from over 60 countries, speaking 100 different languages. Diversity and inclusion are in our DNA

As of today, TTTech Group employs more than 2,300 people in 14 locations worldwide. Join our pioneering team and become part of our fascinating projects. You will find it #mindgrowing

We provide an attractive and performance-based salary, which is based on your qualifications and professional experience. This position is subject to the Collective Agreement for Employees in the Metal Trade ("Kollektivvertrag für Angestellte Metallgewerbe") and we offer a minimum salary of € 46,000 gross per year. Actual compensation can be well above this standard.