Support Engineer

The role of a Support Engineer in the Quality Mechanisms (QM) team involves maintaining and upgrading systems, tools, and workflows owned by the QM team. This role also includes developing value-added features to automate manual processes and increase team productivity.

We develop scripts for scheduled activities and continually update our automation frameworks to handle new use cases. The job requires resolving complex support issues and driving operational efficiency through the development of SLAs, metrics, monitors, procedures, tools, and documentation.

Key Job Responsibilities

• Support incoming tickets, including troubleshooting across multiple products, features, and services.
• Work on operations and maintenance coding projects, primarily Java-based.
• Decompose complex problems into simple solutions.
• Monitor production systems to ensure health and availability.
• Perform system migrations and upgrades to keep software dependencies current.

A Day in the Life

A Support Engineer in QM maintains tools, resolves tickets, and addresses issues raised by customers and operations. They may also work on software migrations, consolidation, and deprecation activities. Additionally, they act as custodians of operational efficiency, partnering with development teams to uphold high standards.

About the Team

The QM Support team maintains and automates systems, tools, and workflows to enhance productivity. They handle technical issues and undertake migrations, consolidation, and deprecation activities.

BASIC QUALIFICATIONS

• 2+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.
• Experience with Unix.
• Scripting experience in modern programming languages.

PREFERRED QUALIFICATIONS

• Experience with REST web services, XML, JSON.
• Scripting in languages such as Bash, Python, Perl, or Ruby.

We promote an inclusive culture. If you need accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations or contact your Recruiting Partner.

Posted: June 19, 2025 (Updated about 5 hours ago)

Amazon is an equal opportunity employer and does not discriminate based on protected statuses.