General Manager - Customer Success

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Lead the Future of Early Childhood Operations

General Manager, Customer Success | Catholic Early EdCare

The Organisation

Catholic Early EdCare (CEEC) is one of Queensland’s leading not-for-profit providers of early childhood education and care, supporting families and communities through more than 134 Long Day Care, Kindergarten, and Outside School Hours Care services across Southeast Queensland.

With a reputation for values-based care and strong community roots, CEEC is in a period of strategic growth and transformation. We are investing in operational excellence and innovation to ensure every child, family, and educator thrives.

The Opportunity

We are seeking an outstanding operational leader to take on the role of General Manager, Customer Success—a pivotal executive position reporting directly to the Director. As a key member of our senior leadership team, you will be responsible for leading and evolving CEEC’s operational footprint, overseeing four core areas: Service Operations, Business Development, Operations Administration, and Stakeholder Engagement.

This is more than an operational role. It’s a chance to shape the future of early education in Queensland—ensuring we deliver seamless, high-quality, customer-focused experiences across a geographically diverse and rapidly expanding network.

You will lead a high-performing team to deliver results, streamline systems, drive innovation, and build deep, enduring partnerships with families, parishes, and community stakeholders.

Your Impact

• Lead a multi-disciplinary team across a large and complex network of services.
• Embed strong operational governance and ensure regulatory compliance is consistently met.
• Drive performance, service quality, and innovation aligned to CEEC’s growth strategy.
• Strengthen community, family, and stakeholder engagement to reinforce CEEC’s reputation and impact.
• Lead business development efforts to support sustainable growth and diversification.
• Represent CEEC with external partners, industry bodies, and government forums.

About You

You are an exceptional people and performance leader with a track record of success in complex, customer-centric operations—ideally in education, health, community services, or the not-for-profit sector.

You bring:

• Significant executive or senior leadership experience across multi-site or regional operations.
• Commercial acumen and the ability to drive results while maintaining a strong values focus.
• Proven ability to build trust with diverse internal and external stakeholders, including boards and government.
• A systems-thinking mindset and a passion for service improvement and innovation.
• A leadership style grounded in integrity, inclusion, and collaboration.

Why Join CEEC?

• Lead at scale in one of Queensland’s largest and most trusted early education organisations.
• Be part of a high-performing senior leadership team driving innovation and growth.
• Competitive remuneration and benefits.
• Purpose-driven work with a direct impact on families, children, and communities.
• A values-based culture that honours relationships, equity, and excellence.

To Apply

To express your interest, please submit your CV and a cover letter outlining your alignment with this opportunity. For a confidential conversation, contact Caitlin Duffy at Catholic Early EdCare via email: [emailprotected]

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• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Success Manager?
• What’s your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have a current Australian driver’s licence?
• Why have you chosen to apply for this position?

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