Solution Advisor (f/m/d) Customer Experience

Solution Advisor (f/m/d) Customer Experience

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

The Customer Experience Solution Portfolio is designed to offer businesses an integrated approach to delivering real-time experiences to customers across all digital channels. Customers can exchange information, such as customer data, between various systems to produce a 360-degree view of the customer. The SAP Customer Experience Line of Business includes SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud, and SAP Customer Data Cloud.

SAP CUSTOMER EXPERIENCE (CX) - WHAT WE DO

At SAP CX, we enable our customers to deliver consistent, contextual, relevant, and trusted experiences to their customers, regardless of channel or device. SAP CX is about redefining customer engagement to provide exceptional user experiences through our solutions:

The SAP Customer Experience Solution Advisor identifies, understands, and defines customer needs to develop and maintain standard product demonstrations and materials to close business and increase revenue. During these cycles, they often take on the role of a Solution Captain. The Solution Advisor is considered one of the most knowledgeable PreSales persons on a given solution in the Business unit they support.

• Responsible for highly complex/visible pre-sales and/or post-sales support of company products/systems.
• Provides advanced-level technical support to complex sales presentations and product demonstrations.
• Provides answers to customer/internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.
• Supports regional and offshore Solution Experience teams in building demos based on customer requirements to demonstrate the application's feasibility, often requiring rapid prototyping.
• Participates in demo system design, planning, and specification of configuration requirements if needed.
• Quickly establishes oneself as a thought leader in the VAT and fine-tunes account strategy.
• Guides the team in creating overall themes & competitive differentiation (value wedges).
• Executes vigorous dry runs on strategic deals and customer engagements.
• Effectively transitions engagement to implementation partners / Field Services.
• Shares knowledge proactively with the greater PreSales community through Solution Hubs or other enterprise social media platforms.
• Possesses broad knowledge of the SAP solution portfolio and can discuss and provide perspectives across the SAP portfolio.
• Deep knowledge of the SAP Customer Experience solution portfolio, capable of demonstrating many/all products within at least one central solution area.
• Knows multiple industries and can provide industry-specific solutions, insights, and perspectives to customers.

Experience & Language Requirements

• 3+ years of presales experience.
• 3+ years of solution specialist (or equivalent customer-facing) experience in relevant areas.
• Expertise in end-to-end processes/solution matching.
• Experience in sales and sales processes.
• Excellent presentation and communication skills in English and German.
• Business-level proficiency in the local language: expert.

Education

• MBA / Ph.D.: optional.

Bring out your best

SAP innovations help over four hundred thousand customers worldwide work more efficiently and use business insights effectively. Originally known for leadership in ERP software, SAP has evolved into a market leader in end-to-end business applications, including database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees globally, we are purpose-driven and future-focused, emphasizing collaboration and personal development. Whether connecting industries, people, or platforms, we help ensure every challenge gets the right solution. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help everyone – regardless of background – feel included and perform at their best. We believe our diverse capabilities and qualities strengthen us and are committed to investing in our employees to inspire confidence and help everyone reach their full potential. We aim to unleash talent and create a more equitable world.
SAP is proud to be an equal opportunity employer and affirmative action employer. We provide accessibility accommodations for applicants with disabilities. If you need assistance navigating our website or completing your application, please contact the Recruiting Operations Team at Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability.
Candidates may undergo background verification with an external vendor.

Requisition ID: 423779 | Work Area: Presales | Expected Travel: 0-50% | Career Status: Professional | Employment Type: Full-Time | Additional Locations: #LI-Hybrid.

Job Segment: Pre-Sales, Cloud, ERP, SAP, Database, Sales, Technology