French Bilingual Customer Support Specialist

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Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home

Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.

What You’ll Be Doing

As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful.

Key Responsibilities

• Deliver outstanding support in both French and English through voice and chat
• Troubleshoot and resolve customer issues with professionalism and urgency
• Build strong relationships by personalizing each interaction
• Collaborate with your team to ensure consistent and high-quality service
• Share customer feedback and insights to help improve our processes

What We’re Looking For

• At least 1 year of experience in a customer support or contact center environment
• Fluent in both written and spoken French and English
• Strong communication and problem-solving skills
• Experience using platforms like Gorgias, Zendesk, Shopify, or similar tools is preferred
• Ability to stay calm and solution-focused under pressure
• Familiarity with e-commerce and CRM systems is an advantage

Tech Requirements

• Personal computer or laptop with a minimum i5 processor
• Stable internet connection with at least 15 Mbps upload and download speeds

Perks And Benefits

• Competitive pay with annual performance reviews
• Paid time off to support work-life balance
• Monthly health stipend
• Performance bonuses based on KPIs
• Permanent remote work setup

Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting