Service Sales Support & Service Contract Specialist (m/f/d)

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This is a position with grade

16

This position reports to

Service Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to collaborate with the sales organization, the service team, and customers throughout the entire quotation process by creating technical offers for the products and technologies used. Every day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will demonstrate your expertise by working with the service team to create offers, develop maintenance plans, and track internal projects. The work model for the role is: Hybrid, with the possibility of 2 days of remote work per week. Your main responsibilities:

• Supporting the local sales organization and customers in identifying the most technically suitable and cost-effective solutions. You will create precise technical/commercial offers based on customer specifications and the sales organization's guidelines.
• Managing internal coordination for the local service office regarding spare parts management and the creation and tracking of offers and maintenance plans. You will ensure that all processes run efficiently and on time, as agreed.
• Maintaining direct contact with customers through various communication channels and working closely with internal departments such as sales, service, order processing, and product management to ensure smooth execution.
• Documenting all activities, plans, and follow-ups in the central CRM tool, Salesforce, and ensuring transparent and seamless communication within the organization.
  
  

Qualifications For The Role

• Technical education at the HTL level (Mechatronics, Electrical Engineering, or Automation Technology) with a commercial background, as well as 1-3 years of professional experience in technical sales support, ideally in the field of drive technology.
• Very good MS Office skills and strong proficiency in common MS Office programs.
• Experience with the CRM tool Salesforce is a plus.
• Fluent German and strong English skills, at least at B level.
• A class B driver's license is desirable.
• Personally, you place great value on customer orientation and excel in cost-conscious thinking and action, initiative, strong communication and representation skills, independence, and teamwork.
  
  

More about us

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors. ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably. You can expect a challenging and varied job in an international environment south of Vienna. You will work in a dynamic team with flexible working hours in a flexitime model. We offer a very high level of training and further education, performance-related pay, various social benefits and the opportunity to act and act independently and on your own responsibility. In addition, we offer you extensive benefits such as the possibility of working from home, meal allowance, company pension scheme, employee benefits, health measures, a stock participation program as well as marriage and birth donations and a gender-neutral parental leave program. In addition, we offer our own company car park at the Wiener Neudorf site, as well as a transport subsidy and a canteen. For this position, a KV minimum basic salary (employees in the electrical industry, as of May 2024) applies from EUR 46.200 gross excluding additional remuneration with an employment volume of 38.5 hours per week. Depending on qualifications and experience, there is a willingness to overpay collective bargaining. Applications must be submitted by May 29, 2025, at the latest. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

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