Specialist IT Service Management Europe Central (all genders)

Your challenge

Join Our Dynamic Team and Elevate Your Career in IT!

• Master Customer Interactions: Efficiently handle inquiries, service requests, and incidents with finesse, while collaborating on SLA definitions and reviews
• Seamless Employee Transitions: Facilitate smooth on- and offboarding processes in line with HR requirements
• Customer Engagement: Maintain close, proactive communication with customers, keeping them informed about their inquiries and error reports
• Champion IT Service Management and Security: Adhere to top-tier policies and standards
• Knowledge Guru: Create and update solution documentation in a global knowledge base for supported systems
• Asset Maestro: Manage IT assets and services, overseeing their lifecycle and the purchasing process
• Proactive Monitoring: Keep a vigilant eye on logs and reports to identify potential issues and ensure stable operations
• Collaborative Problem-Solver: Work closely with second-level support and Regional Service Center (RSC) to resolve escalated incidents and service requests
• Local Infrastructure Expert: Focus on local specifics, setup, and maintenance of infrastructure and devices
  
  

Your Profile

• Educational Background: Completed education with a focus on IT (apprenticeship, technical college, HTL, or equivalent), possessing at least the basic understanding of IT systems
• Experience & Technical Proficiency: at least 6 months experience in a similar role with exposure to Microsoft Online Services, Active Directory, Networking, Client Management and Server Management
• Language Skills: Fluent in English and German, both written and spoken
• Communication: Excellent ability to articulate thoughts and information accurately for effective collaboration
• Drive: Determination to meet and exceed performance targets with persistence
• Innovative Thinking: Ability to develop new approaches and methods to enhance efficiency and effectiveness
• Learning Awareness: Keen on identifying learning needs and actively pursuing knowledge to enhance skills
• Decision Making: Skilled in evaluating options and making decisions that align with established procedures and objectives
• Integrity: Consistently demonstrate ethical behavior and maintain trustworthiness
• Additional Skills: Completed civil or military service and a driving license B are a plus.
  
  

Why Greiner Group IT?

With January 2025 we have a newly formed Group IT within Greiner Group, which translates to more than 220 people across 30 countries working together to drive forward our S/4 HANA transformation while taking care of daily business. We offer a one-of-a-kind environment, with distinctive challenges originating from our goal to unify our independent systems into ONE. We offer an international, growth-oriented, and trustful environment where you have the chance to challenge yourself and be part of a dynamic team that values innovation, collaboration, and continuous improvement.

Join us and contribute to shaping the future of our IT landscape!

Our Offer

You can expect a modern working environment with a high degree of creative freedom. In addition, we offer a wide range of attractive social benefits, a comprehensive training program and an open and innovative team that is looking forward to meeting you

Due to legal standards in Austria, we are required to disclose the minimum annual gross salary for this position as defined by the collective agreement, which amounts EUR 47.532,24 € (collective agreement for the chemical industry). A willingness to offer additional compensation based on your individual profile and professional experience, as well as a performance bonus, is a given.