Service/Parts Co-Ordinator

Job Title: Service/Parts Co-Ordinator
Company: Conqueror Offroad
Location: Banyo, Brisbane
Employment Type: Full-time

About Conqueror Offroad:
Conqueror Offroad is a leading manufacturer and service provider of high-quality off-road trailers and expedition equipment, known for durability, innovation, and adventure-ready designs. We are committed to delivering exceptional customer service and ensuring our products perform in the most demanding environments.

Position Summary:
We are seeking a highly organised and customer-focused Service/Parts Co-Ordinator to join our team. In this pivotal role, you will coordinate all service booking requirements and parts distribution to ensure efficient maintenance and after-sales support for our customers. You will serve as the key link between customers, the service team, and suppliers.

Key Responsibilities:

Coordinate and schedule service appointments for customer vehicles and trailers

Listen to customer concerns and accurately document service requests

Clearly explain recommended services and repairs

Prepare precise estimates and communicate costs effectively

Keep open communication with customers throughout the service process

Respond to Customer enquires relating to Service and Parts

Receive, Send, Track, Issue Parts for repairs, builds, Customer Orders and Branch Transfers

Handle OEM warranty returns and replacements

Provide accurate parts identification and availability to technicians and customers

Maintain detailed records of service histories, parts usage, and customer interactions

Provide administrative support including invoicing, quotes, and job cards

Requirements:

Proven experience in service coordination or parts administration

Strong knowledge of mechanical parts and systems

Excellent organizational and multitasking skills

Proficient with inventory management systems and basic office software (e.g., Excel, Word, email).

Exceptional communication and customer service skills

Ability to work independently and as part of a team in a fast-paced environment

High school diploma or equivalent; a technical qualification or trade certification is an advantage

Must be reliable, punctual, have a can-do attitude with high attention to detail & a willingness to learn

Familiarity withpopular caravan and camper brands

A passion for camping and off-road adventure

A current Forklift ticket would be highly regarded

What We Offer:

Competitive salary based on experience and qualifications. As well as a monthly bonus structure after your probation

Opportunities for skills development and career advancement within a growing company

Employee discounts on Conqueror Off Road Australia products and accessories

Supportive and collaborative work environment with a focus on innovation and excellence

Who should apply?:

· Even if after reading this you don’t feel you have the relevant qualification, however, you have a great work ethic and are q quick learner, don’t hesitate to reply as we will provide training

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Parts Coordinator? Do you have customer service experience? Which of the following forklift licences do you have? Do you have experience in administration? Do you have experience with inventory management? Do you have previous invoicing experience? Do you have a current Australian driver's licence?