Information Technology Support Specialist

Location: Linz and Vienna

Experience: 3+ Years

Job Type: Full-time

Start Date: ASAP

Company Description

BaryTech is a multinational professional services company specializing in IT services and consulting, with offices in Germany, Austria, Belgium, Netherlands, France, Romania, India, and Bangladesh. We support digital transformation through a comprehensive suite of services, including IT infrastructure & services, managed IT services, cloud & security, software development, and silicon design & verification. BaryTech empowers businesses to achieve their maximum potential through technology and innovation, with a global presence and a commitment to excellence. For more information, visit barytech.com/services.

Responsibilities :

- Provide technical support for PCs, operating systems, printers, copiers, telephones, LAN, and WLAN networks.

- Act as the first point of contact for internal customers, addressing hardware, software, and IT concerns.

- Diagnose and resolve issues efficiently while maintaining a high level of customer satisfaction.

- Install and configure operating systems and applications through software distribution systems or manual installation.

- Use Active Directory and Intune/Azure to design, deploy, and implement group policies for Microsoft client systems.

- Troubleshoot technical issues related to Windows, network security, and system integrations.

- Handling Outlook and mailbox-related issues.

Qualifications :

- Strong knowledge of Windows operating systems and networking concepts (LAN, WLAN, TCP/IP).

- Proficiency with Active Directory, group policy management, and Intune/Azure for device and policy management.

- Familiarity with hardware troubleshooting for PCs, printers, and other peripherals.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication and interpersonal skills to effectively support diverse teams.

- Ability to manage time efficiently while handling multiple tasks.

- Walk customers through installing applications and computer peripherals.

- Ask targeted questions to diagnose problems.

- Conduct remote troubleshooting.

If you are an experienced L1 IT Support Engineer, please apply using “Apply Now” or send your application to btisinhakan@barytech.com asap mentioning the Job title as Subject and the location.

Thanks for your interest. We look forward to getting to know you.