IT-Techniker (m/w/d) Pharma - On-site IT Support Specialist

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Client:

Powerserv Austria

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Job Category:

Other

EU work permit required:

Yes

Job Reference:

7787b52698f7

Job Views:

2

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Our client is an international company in the pharma industry, located in Krems an der Donau.
We are searching for a full-time On-site IT Support Specialist.

Key activities & responsibilities

• Provide desk side support to all users on site including regular use of ticketing system (Service Now)
• Operate and implement all IT infrastructure in scope, including appropriate application of globally defined processes around Configuration Management, Change Management, and Incident/Problem Management
• Ensure effective collaboration with all IT colleagues
• Communicate all IT infrastructure related topics to users on IT Solution Spot
• Support all IT infrastructure projects on site
• Support and manage vendors providing IT services at the site
• Deliver products based on the IT Product model
• Responsible for HW asset management, HW stock maintenance, planning and HW purchasing
• Support achieving departmental budget goals at the site
• Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
• Master the One IT Operating Model and apply the Model in daily work
• Interact with fellow colleagues from other sites/countries for knowledge sharing, knowledge gaining
• Support and implement all IT infrastructure projects in scope

Qualification

• 5 years relevant experience or demonstrated technical knowledge
• Excellent English and German language, written and verbal communications skills required
• Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
• Demonstrates creative incident solving in response to position IT as a tool for supporting the business
• Operates effectively in a matrix environment
• Strong customer-focus and excellent customer skills
• Strong emotional intelligence, friendliness, and respectful attitude
• Positive mind-set, body-language, and vocabulary in all interactions with all users, stakeholders, colleagues
• Team player
• Understands characteristics of the current IT environment and actively identifies opportunities for improvement
• Proactive and self-driven
• Fast learner
• Able to always demonstrate and inspire ethical, professional, respectful behavior

We offer

• Full-time position 38h
• The chance to work for an international group
• Der für diese Position vorgesehene Brutto-Mindestverdienst beträgt EUR 3307,50 pro Monat. Bei entsprechender Qualifikation oder Berufserfahrung ist eine Überzahlung möglich.