Global Service Operation Manager (m/f/d) - Digital & Technical Service

Are you ready to make a global impact in the fight against climate change?

ANDRITZ is seeking a Global Service Operation Manager (m/f/d) with a focus on Digital & Technical Service to support the Green Hydrogen, Renewable Fuels, and Power-2X Division in further establishing the service business.

Join ANDRITZ's Power-2X enterprise, where our mission is clear: to lead in reducing CO2 emissions through innovative green hydrogen and renewable fuel plant solutions. What sets us apart? Our passionate team of engineers, a rich history of global EPC projects, leadership in technology and manufacturing, and a commitment to fostering a multicultural, flat hierarchy, and open dialogue culture.

If you're enthusiastic about contributing to the division's profitable growth, we look forward to connecting with you.

Please note this role can be filled globally; specific setups will be discussed during the interview process.

In your role, you are

1. Developing, implementing, and executing the service strategy for Green Hydrogen alongside the Power2X offering to achieve revenue and sustainable growth.
2. Implementing the agreement management concept.
3. Aligning concepts with our technology and modular engineering offerings.
4. Shaping the global service organization leveraging existing manufacturing and service setups.
5. Streamlining processes for technical services, including warranty services.
6. Implementing digital solutions for Green Hydrogen Performance Centers.

Your Tasks

• Manage customer service, addressing complaints and inquiries promptly.
• Ensure the team meets and exceeds commitments on Long Term Service Agreements.
• Manage after-sales services to ensure timely, quality service delivery.
• Enhance service delivery and operational efficiency through process improvements.
• Oversee the Remote Operation Center according to ANDRITZ standards.
• Lead the development and digitalization of the remote services strategy.
• Lead, motivate, and develop a team of remote services personnel, implementing industry best practices.
• Monitor and improve service performance using KPIs.
• Ensure compliance with policies, standards, and regulations.
• Resolve operational, manufacturing, and service issues to reduce costs and delays.
• Regularly review operational results to meet business objectives.

In your personal skill set, you have

• A technical degree/education in a relevant field.
• At least 5 years of experience managing teams, preferably in service roles.
• Proficiency in English; German is a plus.
• Strong interpersonal skills and ability to build relationships.
• Customer-focused, collaborative approach.
• Excellent organizational and multitasking skills.
• Outstanding communication skills internally and externally.
• Proven problem-solving and operational management experience.
• Willingness to travel up to 10-15% of the time.

We also value

• An open, customer-focused personality with ownership and commitment.
• A high-performance mindset capable of operating under tight deadlines.
• Ability to communicate and cooperate across cultures.
• Future-oriented thinking and a desire for continuous development.
• Teamwork and collaboration skills.
• A proactive, energetic attitude with a positive mindset.

What we offer

Andritz AG provides a secure job in an innovative, international company with long-term development opportunities.

• Be part of a world-class team enabling the growth of the P2X economy and environmental targets.
• Work in a multicultural environment that fosters continuous development and inclusivity.
• Operate within a flat hierarchy, open to challenges and debates, with a start-up culture within a global firm.
• Benefit from a hybrid working environment.
• Grow alongside the business and advance your career in this expanding field.
• Receive first-class industry or on-the-job training.
• Additional benefits will be discussed at the offer stage.

In Austria, the legally mandated gross monthly salary for this position is €4,269.07. We offer a market-based salary depending on qualifications and experience.

We are committed to equal rights and opportunities, promoting diversity and focusing solely on your qualifications, experience, and skills relevant to this role.