Global Service Operation Manager (m/f/d) - Digital & Technical Service

Global Service Operation Manager (m/f/d) - Digital & Technical Service

Join to apply for the Global Service Operation Manager (m/f/d) - Digital & Technical Service role at ANDRITZ

Global Service Operation Manager (m/f/d) - Digital & Technical Service

Join to apply for the Global Service Operation Manager (m/f/d) - Digital & Technical Service role at ANDRITZ

If you're enthusiastic about contributing to the profitable growth within this rapidly growing division, we can't wait to connect with you.

Please note that this role can be filled globally - possible setups will be discussed in the interview process.

In your role, you are

• Developing, implementing, and executing the service strategy for Green Hydrogen together with the Power2X offering to achieve revenue and sustainable growth for the division
• Implementing the agreement management concept
• Aligning the concepts with our technology and modular engineering offering
• Shaping the service organization globally leveraging the existing manufacturing and service setup
• Streamlining processes for technical service including warranty services.
• Implement the digital solution for the Green Hydrogen Performance Centers

Your Tasks

• Customer Service Management: Address complaints and inquiries promptly to ensure satisfaction.
• Ensure the team is keeping and exceeding the commitments on the Long Term Service Agreements
• Service Delivery: Manage after-sales services for timely, quality service.
• Process Improvement: Enhance service delivery and efficiency.
• Lead the development and digitalisation of the remote services strategy
• Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
• Performance Monitoring: Measure and improve service performance via KPIs.
• Compliance: Ensure adherence to policies, standards, and regulations.
• Resolve operational, manufacturing, and service issues to reduce costs and delays.
• Review operational results regularly to achieve business objectives

In your personal skill set, you have

• technical degree/education in a relevant field
• Minimum of 5 years of experience in managing teams, preferably in service-oriented roles
• Very good level of English both in writing and speaking, German is a plus
• Exceptional interpersonal skills with a proven ability to build strong relationships
• A customer-focused and people-oriented approach with a strong emphasis on collaboration
• Excellent organizational skills and the ability to prioritize and manage multiple tasks effectively
• Outstanding communication skills, both internally and externally
• Demonstrated problem-solving abilities and experience in operational management
• Willingness to travel up to 10-15% of the time

We also value

• Customer focused and open personality with ownership for performance and shared commitment.
• High-performance mindset with the capability to operate effectively under tight deadlines.
• Ability to communicate, cooperate and interact comfortably across cultures.
• Future oriented thinking and interest in continuous development.
• Ability to work well within a team and foster collaboration.
• Proactive, energetic approach to tasks, coupled with a positive mindset.
  
  

Job description:

If you're enthusiastic about contributing to the profitable growth within this rapidly growing division, we can't wait to connect with you.

Please note that this role can be filled globally - possible setups will be discussed in the interview process.

In your role, you are

• Developing, implementing, and executing the service strategy for Green Hydrogen together with the Power2X offering to achieve revenue and sustainable growth for the division
• Implementing the agreement management concept
• Aligning the concepts with our technology and modular engineering offering
• Shaping the service organization globally leveraging the existing manufacturing and service setup
• Streamlining processes for technical service including warranty services.
• Implement the digital solution for the Green Hydrogen Performance Centers

Your Tasks

• Customer Service Management: Address complaints and inquiries promptly to ensure satisfaction.
• Ensure the team is keeping and exceeding the commitments on the Long Term Service Agreements
• Service Delivery: Manage after-sales services for timely, quality service.
• Process Improvement: Enhance service delivery and efficiency.
• Remote Operation Center Oversight: Implement centre per ANDRITZ standards.
• Lead the development and digitalisation of the remote services strategy
• Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
• Performance Monitoring: Measure and improve service performance via KPIs.
• Compliance: Ensure adherence to policies, standards, and regulations.
• Resolve operational, manufacturing, and service issues to reduce costs and delays.
• Review operational results regularly to achieve business objectives

Profile description:

In your personal skill set, you have

• technical degree/education in a relevant field
• Minimum of 5 years of experience in managing teams, preferably in service-oriented roles
• Very good level of English both in writing and speaking, German is a plus
• Exceptional interpersonal skills with a proven ability to build strong relationships
• A customer-focused and people-oriented approach with a strong emphasis on collaboration
• Excellent organizational skills and the ability to prioritize and manage multiple tasks effectively
• Outstanding communication skills, both internally and externally
• Demonstrated problem-solving abilities and experience in operational management
• Willingness to travel up to 10-15% of the time

We also value

• Customer focused and open personality with ownership for performance and shared commitment.
• High-performance mindset with the capability to operate effectively under tight deadlines.
• Ability to communicate, cooperate and interact comfortably across cultures.
• Future oriented thinking and interest in continuous development.
• Ability to work well within a team and foster collaboration.
• Proactive, energetic approach to tasks, coupled with a positive mindset.
  
  

We offer:

What we offer

Andritz AG offers a secure job in an innovative and international company with long-term developmentopportunities.

• To be part of a world class team enabling the growth of the P2X economy and therefore meeting key environmental targets
• To work in a multicultural environmentwhich fosters a culture of continuous development and inclusivity
• To operate in a flat hierarchy, open for challenge and debate with the advantage of a start-upculture within a global well-established firm
• To benefit from a hybrid working environment
• To enjoy the advantage to grow alongside the business and become an expert in this field with a chance for a further career step alongside the growth of the business
• To enjoy first class industry or on the job training
• Further benefits to be discussed at offer stage

In Austria we are legally obliged to announce at least a gross monthly salary of € 4.269,07 per month for this position.
Depending on qualifications and professional experience we offer you a market-based salary.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Industrial Machinery Manufacturing

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