Support Automation Process Specialist @ Nuki Home Solutions

Support Automation Process Specialist @ Nuki Home Solutions

Job Technologies

• Zendesk
• Microsoft Dynamics
• Salesforce
• Google Workspace

Your role in the team

• You serve as a specialist for our support tools and systems, while configuring, maintaining, and improving them to meet service needs.
• You jump into customer conversations, which help you to understand issues first-hand and turn insights into process improvements.
• You manage our CRM licenses (e.g., Zendesk), configure triggers, continuously improve our setup, and identify opportunities.
• You proactively contribute ideas to enhance the customer experience and increase support efficiency through system-driven solutions.
• You document technical and operational processes to ensure transparency and scalability.
• After a transition period, you help develop and refine AI-driven support solutions, including agent logic and performance tracking.
• You collaborate closely with cross-functional teams to align automation goals with customer service excellence and transform service processes into scalable, automated workflows.

Our expectations of you

Qualifications

• You bring experience with CRM and ticketing systems like Zendesk, Microsoft Dynamics, or Salesforce, including setting up automation, triggers, and account structures.
• You are confident in managing and documenting processes, preferably in structured environments.
• You have experience in working with automation, AI, and new technologies in customer support.
• You speak and write fluently in both English and German.
• You have an analytical, detail-oriented, and solution-focused mindset, combining innovative thinking with practical service needs.
• You take ownership and actively look for ways to improve workflows and systems.

Qualifications

• You have at least 3 years of experience in technical customer support or support operations, with a strong focus on customer service.

Topics that you deal with on the job

• IoT
• Automation
• AI

Job Locations

• Standort Graz Münzgrabenstraße 92 8010 Graz Austria

Salary

from 3.843€ gross per month

This is your employer

Nuki Home Solutions

Graz

Our products are simple and make life easier. We provide a seamless and connected experience that is trusted by our customers. At Nuki, we prioritize our employees, encouraging innovation and quick decision-making. When mistakes happen, we use them as an opportunity for further development – it's part of our DNA. We're European market leaders with strong partnerships with companies like Amazon, Apple, Google, and Airbnb.