Guest Experience Manager - Miiro Hotels Vienna
Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.
Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
Are you a natural host with a flair for creating unforgettable moments? Do you thrive on transforming the ordinary into the extraordinary? At our Miiro Hotels in Vienna, we’re searching for a Guest Experience Manager who embodies our bold, vibrant, and unapologetically original spirit.
As the voice and soul of our guest journey, you’ll play a vital role in making every stay unforgettable - not just for what we do, but for how we make people feel. This is more than a front-facing role. It’s a movement. And we want you to be part of it.
What You'll Be Doing:
Live the Brand
- Be the ultimate Miiro host, radiating our brand values in everything you do
- Inspire your team and peers to raise the bar in creating truly standout guest experiences
- Lead service recovery efforts with empathy, warmth, and authenticity
- Have the charisma to turn any vibe from disconnected to delightful in seconds
- Know our guests before they even arrive - research and prep VIP profiles daily
- Use every detail (and your intuition) to craft personalized moments
- Identify OTA guests and tailor their experiences with insider knowledge
- Keep guest profiles up-to-date with thoughtful notes and preferences
- Welcome each guest with genuine warmth and confidence
- Handle inquiries, requests, and (occasional) hiccups with poise and care
- Anticipate needs before they’re spoken - then exceed them
- Go beyond the expected to spark joy and lasting memories
- You’re magnetic, emotionally intelligent, and full of positive energy
- A strong communicator - in both English and German (other languages a plus)
- You have prior experience in hospitality, luxury retail, or lifestyle brands
- Passionate about service, curious about people, and obsessed with the details
- Comfortable using guest tech and reservation platforms
We don’t do average. We do bold, diverse, playful - and always a bit cheeky. If you're looking to be part of a team where creativity is celebrated and every day is an opportunity to connect, surprise, and delight, we’d love to meet you.
Apply now and be part of shaping Vienna’s most original guest experience.
What We Offer
- A values-driven company culture where people come first.
- Opportunities for personal and professional growth.
- A collaborative, inclusive, and dynamic working environment.
- The chance to shape the employee experience and make a meaningful impact.
If you’re ready to help build a thriving workplace culture in Vienna, we’d love to hear from you!
Apply now with your CV and a short cover letter telling us why you're a great fit.
Please Note: Due to the high volume of applications we receive, we may not be able to respond to all applicants. If you have not heard from us within 21 working days, please consider your application unsuccessful on this occasion.
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