Senior Service and Warranty Coordinator

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Coral Homes is one of Queensland’s largest and most trusted home builders, with an expansive display home program and a service region spanning most of Australia’s eastern seaboard. Our commitment to quality, value, and exceptional customer service has earned us a strong reputation for delivering on our promises.

With our customers at the heart of everything we do, we continually refine and innovate our home designs to create a stunning collection of homes tailored to modern lifestyles.

Our success is built on a culture of service excellence. From our sales consultants to our head office team and construction professionals, every member of the Coral Homes team is dedicated to providing a seamless and rewarding home-building journey.

As we grow, we remain committed to recruiting and nurturing passionate, forward-thinking professionals who drive our success into the future.

About the Role

As part of our Service and Warranty team, this newly created role will work closely with on-site Service and Warranty Officers to provide exceptional support and service to all clients within your assigned portfolio. Your key responsibilities will include:

1. Provide a personalised and exceptional service to all clients, while following the Service and Warranty processes and procedures.
2. Coordinate and schedule Service & Warranty works with clients, staff, suppliers & trades.
3. Manage Service and Warranty Officer diaries.
4. Liaise with Service and Warranty Officers and trades to ensure inspections and works are being carried out in a timely manner and to the required standard.
5. Follow up with clients to confirm works are complete and satisfactory, and to address any further queries.
6. Field customer enquiries and escalate to the Service and Warranty Manager where necessary.
7. Attend regular workflow meetings to advise the Service and Warranty Manager of the status of all Service and Warranty jobs, and other relevant team meetings as required.

The successful applicant will have:

• Exceptional customer service, with strong interpersonal/communication skills, both verbal and written.
• High level in Microsoft Office – Word, Excel, Outlook and data programmes.
• Strong organisational skills with the ability to prioritise and work to deadlines.
• Able to work autonomously.
• Experience in a similar role within residential building is essential.
• Experience in planning and scheduling of works.
• Ability to maintain consistent and expected company standards of work.

How to Apply

We are interested in speaking with highly motivated, results-focused individuals who can hit the ground running, with the energy and commitment required for this role. If this sounds like you, please send your Resume and Cover Letter by clicking the ‘Apply Now’ button.

Only those selected for an interview will be contacted, therefore we thank all applicants in advance.

At Coral Homes, we are committed to employing individuals who align with our core business values and meet the requirements of the role. As part of the recruitment process, there are a number of compliance checks which may be conducted for a role including police/criminal background checks, medical, drug, and alcohol testing, and reference checks.

Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply.

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Your application will include the following questions:

• Do you have a current Police Check (National Police Certificate) for employment?
• How many years' experience do you have as a Warranty Coordinator?
• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• What's your expected annual base salary?

Coral Homes is one of the largest, most respected home builders in Australia, with a vast building area and display home network spanning from Bundaberg to Sydney and west to Toowoomba.

Each home constructed by Coral Homes showcases the highest standard of quality and workmanship with the best materials sourced from leading suppliers. Every member of the Coral Homes team, from our trained sales consultants to our Head Office staff and qualified tradespeople, is committed to making the process of constructing your new home a stress-free, pleasurable, and rewarding experience.

Source: This is an extract from the company’s own website.

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