Customer Support Specialist

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Our client is a leading online brokerage company with a strong presence in the US, European, and Asian stock markets. They are known for their innovative approach, high-quality investment products, and dedication to client satisfaction. The team is composed of skilled professionals who are passionate about delivering the best possible results while fostering a collaborative and dynamic work environment.

We are seeking a Customer Support Specialist to join the vibrant team. If you’re service-oriented, detail-driven, and excited about the finance and investment world, this opportunity is for you.

About the Role

As a Customer Support Specialist, you’ll be the first point of contact for clients, assisting with inquiries related to trading accounts, platform navigation, and general support. You’ll work cross-functionally with internal teams to ensure a seamless and positive experience for each client.

Key Responsibilities

• Respond to customer inquiries related to accounts, deposits, withdrawals, and trading platform use
• Guide new clients through onboarding, KYC, and account verification
• Log and track customer interactions in compliance with regulatory standards
• Escalate technical or complex issues to relevant departments
• Support internal teams by sharing customer feedback and insights
• Help identify potential security issues or fraudulent activity
• Contribute to the continuous improvement of customer support services

Your Profile

• Degree in Finance, Economics, or a related field
• 2+ years of customer support experience, ideally in financial services or brokerage
• Fluency in English and German
• Excellent communication and interpersonal skills
• Proactive and detail-oriented with a strong customer focus
• Team player with the ability to work in a fast-paced environment

What’s Offered

• Quarterly performance bonus up to 100% of gross salary
• Partial private health insurance coverage
• Dynamic international work environment
• Projects with real impact in the financial sector

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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