Transport Scheduler and Communications Officer

Transport Scheduler and Communications Officer

STAR Community Services is a trusted not-for-profit organisation providing transport, aged care, and disability support services across Redlands, Ipswich, Logan, Gold Coast, and the Darling Downs. For over 28 years, we’ve empowered older people and individuals with disabilities to lead healthy, independent lives with dignity and respect.

As a Transport Scheduler & Communications Officer, you will manage STAR’s scheduling and radio communications operations. This is a rotational role, alternating between:

Two weeks on radio communications

Two weeks scheduling for Redlands

Two weeks scheduling for Gold Coast, Ipswich, and Darling Downs

Additionally, you will participate in an on-call rotation (one fortnight every six weeks). Your confident, friendly, and mature approach, combined with excellent problem-solving skills and cultural awareness, will reflect STAR’s values of respect, dignity, and empowerment.

Key Responsibilities

Rotate between scheduling and radio operations, ensuring continuity in daily transport services

Manage and communicate daily schedule changes, cancellations, and emergency add-ins to drivers

Maintain, update, and finalise vehicle runs and manifests (up to 3 days in advance)

Manage driver and vehicle availability with the Head Scheduler

Be on call every 6 weeks for the fortnight, addressing urgent service needs

Monitor and act on NUNA schedule changes and check daily online bookings

Report and manage field incidents and accidents, following correct procedures

Run and review daily reports to verify driver hours and manage casual/overtime approvals

Ensure manifests are efficient, accurate, and meet budget/award compliance

Recommend changes to Routematch parameters and suggest process improvements

Maintain strong communication with internal teams, clients and stakeholders

Organisational Responsibilities

Uphold STAR’s mission, vision, values, policies, and Code of Conduct

Foster a safe, equitable, inclusive, and client-focused workplace

Engage in professional development and actively participate in service improvement

Maintain accurate records and proactively address service delivery issues

Represent STAR positively in the community and support person-centred care

Essential Qualifications & Experience

Entry-level diploma or relevant certificate, OR equivalent industry experience

Experience in radio communications and/or transport scheduling

Strong IT and intermediate computer skills

High-level organisational and time management capabilities

Clear written and verbal communication, especially with diverse and vulnerable groups

Able to work autonomously and collaboratively in a team environment

Calm under pressure, with proven ability to prioritise and multi-task

Commitment to safety, compliance, and continuous improvement

Familiarity with Routematch

Working knowledge of transport logistics in Brisbane, Ipswich, Gold Coast, and Darling Downs

Understanding of the needs of people with disabilities, older adults, and carers

Why STAR?

Be part of an award-winning, client-first organisation with a strong community presence

Enjoy a supportive work culture with growth and learning opportunities

Make a real difference in the lives of people across South East Queensland

We are committed to building a diverse and inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and individuals from culturally and linguistically diverse backgrounds.

If you’re enthusiastic, kind, and ready to contribute to a high-performing team that values service, respect, and community – we want to hear from

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a communications officer?

What can I earn as a Communications Officer