Branch/Operations Manager

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CAPS Australia is a leading provider of compressed air and power generation solutions, boasting an extensive portfolio of products and brands. Serving a wide range of industries with ten branches nationwide. Our dedicated team delivers exceptional service, expert advice, support, and spare parts. With our 24/7 maintenance and breakdown service, we ensure customers' operations run smoothly. Founded in Western Australia in 1980, CAPS joined the Ingersoll Rand family in 2024. Ingersoll Rand is a global market leader offering a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, enhancing industrial productivity and efficiency.

Job Summary:

We’re excited to offer a fantastic opportunity for an experienced and motivated Branch/Operations Manager to join our Perth team. In this pivotal role, you'll take charge of daily operations, inspire and lead a skilled team, and ensure we meet our goals. This is your chance to drive the growth and success of our Perth branch, especially if you thrive in dynamic environments and have a proven track record in operations management within the industrial or engineering sectors.

What You'll Do:

• Lead and grow the territory by addressing customers’ compressed air needs through rentals, service solutions, and equipment sales.
• Be a visible and proactive leader for the Service team, setting high standards in customer service and satisfaction.
• Stay on top of market trends and competitor activities to shape product and sales strategies.
• Identify new opportunities to expand our workshop, capital equipment, rental, and field service offerings.
• Champion a safety-first culture, ensuring the wellbeing of all employees, contractors, and visitors.
• Foster a high-performance team culture, driving accountability and results.
• Use key metrics to steer the team toward achieving company KPIs.
• Build and maintain strong relationships with key customers and stakeholders.

What We’re Looking For:

• Bachelor’s degree in business or a related engineering field (highly desirable).
• At least 5 years of experience in a similar operations role, ideally within industrial or engineering sectors.
• Strong mechanical or electrical background.
• Proven experience in capital equipment sales and leading aftermarket operations (field technicians, schedulers).
• Knowledge of compressed air products or power generation is a plus.
• Excellent interpersonal and communication skills (both written and verbal).
• Strong time management and coordination abilities.
• Demonstrated leadership skills, with the ability to inspire and develop teams.
• A strong customer-focused mindset with a collaborative team approach.

What’s in it for You:

• Competitive salary with performance-based bonuses.
• Participation in our Company Share Ownership Scheme.
• A supportive, team-oriented work environment where your contributions are valued.

If you’re ready to take the next step in your operations career and lead a successful team, we’d love to hear from you!

At CAPS Australia we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

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Your application will include the following questions:

How many years' experience do you have as a Branch Operations Manager? Have you completed a qualification in business? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in a sales role? How many years of people management experience do you have?

CAPS Australia is a leading provider of compressed air and power generation solutions, boasting an extensive portfolio of products and brands. Serving a wide range of industries with ten branches nationwide, our dedicated team delivers exceptional service, expert advice, support, and spare parts.

With our 24/7 maintenance and breakdown service, we ensure customers' operations run smoothly. Founded in Western Australia in 1980, CAPS joined the Ingersoll Rand family in 2024. Ingersoll Rand is a global market leader offering a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, enhancing industrial productivity and efficiency.

CAPS Australia is a leading provider of compressed air and power generation solutions, boasting an extensive portfolio of products and brands. Serving a wide range of industries with ten branches nationwide, our dedicated team delivers exceptional service, expert advice, support, and spare parts.

With our 24/7 maintenance and breakdown service, we ensure customers' operations run smoothly. Founded in Western Australia in 1980, CAPS joined the Ingersoll Rand family in 2024. Ingersoll Rand is a global market leader offering a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, enhancing industrial productivity and efficiency.

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