Student Enquiry and Enrolment Lead (Chisholm Berwick Campus)

Student Enquiry and Enrolment Lead (Chisholm Berwick Campus)

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Chisholm is seeking an experienced Enquiry and Enrolment Lead to join our Student Enquiry and Enrolment department on a fixed-term contract until 26 December 2025.

BELONGING & INCLUSION

Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

ABOUT THE ROLE

1. This position is accountable for managing the day-to-day operational and administrative functions in the Student Enquiry and Enrolment Services team, including managing customer service, administrative tasks, and complex or technical enrolment advice.
2. This role provides outstanding leadership through role modelling and consistent coaching to strengthen skills, productivity levels, and mentoring staff to ensure work is carried out and completed to a high standard within the team.
3. The role focuses on providing and leading excellent customer service and a positive enrolment experience via multiple channels.
4. The incumbent is a key leader and active participant of the Student Enquiry and Enrolment Services team and assists the Team Leader in managing work, rosters, and systems used by the team.

ABOUT YOU

• You are a highly motivated individual with demonstrated ability to provide leadership and drive performance to achieve team objectives.
• You possess excellent interpersonal skills with the ability to build rapport and negotiate conflicts.
• You can foster a collaborative work environment to achieve team and department goals.
• You have strong written and verbal communication skills.
• You demonstrate analytical capability, organization skills, and a high level of accuracy and attention to detail.
• You have a flexible working style with the ability to multitask and problem-solve.

Qualifications required for the role:

• Undergraduate Degree or equivalent business or customer service experience.

ABOUT US

Chisholm is one of the largest vocational training providers in the state, supporting over 41,000 students with a team of over 1,400 staff across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses, including pathways from secondary school and short courses to certificates, diplomas, and degrees.

At Chisholm, we embrace diversity in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. Diversity and inclusion are integral to attracting, recruiting, engaging, and retaining talented staff.

To learn more about Chisholm, click here!

WHAT WE OFFER

• An Inclusive work culture— celebrating diverse contributions to high-quality education.
• Professional Development— opportunities to grow your career while nurturing students.
• Networking Opportunities with Industry Partners.
• State-of-the-art facilities on our campuses.
• Free on-site parking and locations close to public transport.
• Free Employee Assistance Program— confidential support when needed.

If this is the job for you, please apply now. We look forward to receiving your application!

Important application information:

• Include your resume and contact details of three referees.
• Complete Safety Screening requirements: verified qualifications, current Working with Children Check, and unrestricted rights to work in Australia.

For adjustments during the recruitment process, email us at pcsops@chisholm.edu.au.

Application deadline: 6pm, Sunday, 1 June 2025.

Chisholm reserves the right to withdraw this position at any time.

For questions or more information, contact Simon Phillips at simon.phillips@chisholm.edu.au.

Learn more about us via our website and social media.