VIP Growth & Account Manager (all genders)

We are seeking a dynamic VIP Growth & Account Manager to enhance customer retention and lifetime value in a fast-paced environment. If you are passionate about providing exceptional service and building strong relationships, we would love to hear from you!

Your challenges

• Collaborate with the Management team to create and refine a comprehensive VIP strategy that aligns with our company goals and enhances the customer experience for our valued VIP clients
• Provide dedicated, personalized support to VIP customers, ensuring their needs are met with the highest level of service and attention. Build and maintain long-term relationships through consistent communication and engagement
• Conduct thorough analyses of gaming behavior, sales trends, and customer preferences to better understand VIP clients' needs and tailor services and offerings accordingly
• Plan and implement unique, exclusive promotions designed specifically for our VIP customers, ensuring they receive unparalleled value and engagement with our brand
• Act as a key coordinator to improve the overall VIP offering by collaborating with various teams such as marketing, sales, and product to ensure a cohesive and enriched experience for our VIP clientele

Your profile

• Fields of study in Business Administration, Marketing, Communication Sciences, or Hospitality Management
• 3-5 years of experience as a VIP Account Manager, preferably in the online gaming industry
• Additional training in Customer Psychology and Data Analysis (KPI/ROI tracking, CRM systems) is a plus
• Experience in project management, including the planning, implementation, and evaluation of initiatives
• Proficient in written and spoken English; knowledge of German is a bonus
• Familiarity with dealing in regulated markets
• A strong focus on customer satisfaction and outstanding communication proficiency are paramount

What we offer

• Hybrid working
• Flexible working hours
• Private health and dental insurance
• Free snacks and beverages
• Team events
• Up to 6 weeks of remote work from another EU country (T&Cs apply)
• Employee referral programme

We offer a gross annual salary starting from €48,000If you feel that this is the right opportunity for you to kick start your career, get in touch!Jessica MicallefRecruitment & Selection+356 99757995