Product Support Engineer – CellXpress.ai

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Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Molecular Devices, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life.

Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.

Learn about the Danaher Business System which makes everything possible.

The Product Support Engineer – CellXpress.ai is responsible for providing high-quality engineering support to meet Field Service and external customer needs on our CellXpress.ai Automated Cell Culture System.

The successful candidate will be results-driven, passionate about customer satisfaction, and excited to be part of a new team. The candidate demonstrates excellent troubleshooting skills and translates their knowledge into effective service documentation including manuals, technical bulletins, work instructions, and parts lists.

Interaction with cross-functional team members is essential, including Service, Product Development, Custom Solutions, Operations, Sales, Marketing, Applications, and the Customer.

This position reports to the Senior Manager, Product Support Engineer and is part of the Product Support Team in the Service Organization, located in Salzburg, Austria, and will be an on-site role.

In this role, you will have the opportunity to:

1. Generate documentation and conduct hardware and software training to enable support of the customized product by field service engineers and technical support.
2. Provide direct escalation support to the Field Service Engineering and Technical Support teams for CellXpress and related products. Report and escalate to management as needed.
3. Perform risk management to minimize CellXpress serviceability risks.
4. Provide project execution support for CellXpress products to ensure they meet service requirements prior to shipment.
5. Learn and use DBS tools such as FMEA, Problem Solving, Poka-Yoke, and Standard Work to achieve quality, delivery, and cost targets and to continuously improve processes.

The essential requirements of the job include:

• Education: B.S. or higher in a Life Science discipline or in Engineering.
• 5+ years of professional work experience as a hands-on engineer in a life science company or discovery laboratory environment.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel (up to 30%) to visit customers or provide technical training domestically and internationally.
• Ability to lift, move, or carry equipment up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Experience with liquid handling instruments, incubators, and robotics.
• Demonstrated success in managing multiple activities/projects, priorities, or people in a fast-paced, high-growth, results-driven environment.
• Excellent communication, interpersonal, analytical/problem-solving skills, and the ability to work with cross-functional teams.
• Ability to quickly learn and master new products and software applications.

Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s healthcare or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The collective agreement for employees in the electrical and electronics industry applies to this position. The minimum basic salary is €4,215.39 gross per month, with willingness to overpay the collective agreement. This job is also eligible for bonus/incentive pay.

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or other compensation remain in the Company's sole discretion unless paid and may be modified at the Company’s discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to help solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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