National Customer Relations Team Manager

National Customer Relations Team Manager

Taipan is proud to be one of the top 10 hydraulic companies in Australia, experiencing rapid growth!

We are seeking a dynamic individual to lead our National Sales Team. As the second-in-command to the National Sales Manager, you will play a crucial role in driving sales strategy and success.

If you're interested in a rewarding career in the Hydraulics Industry, apply now and see where Taipan can take you!

What you’ll be doing:

• Assist in managing a national team of Customer Relations Managers.
• Create and monitor reports.
• Engage directly with customers via face-to-face, phone, and email.
• Participate in project implementation and drive departmental strategy through project development.
• Onboard new staff and provide training on company systems.
• Travel interstate up to 10 days per month.
• Assist with large quotes and tenders.
• Monitor department communication channels and support the team in real-time.
• Manage key accounts, report on them, and act as necessary.

To be successful, you'll need some or all of the following:

• Coachability and pride in your work.
• Proven experience in B2B sales.
• Hydraulics industry experience (preferred).
• Proficiency with systems, Office Suite, ERP, and CRM.
• Experience with Dynamics 365, Business Central, Sales, or CRM is advantageous but not essential.
• Leadership experience.
• Strong communication and interpersonal skills.

The perks

We believe personal fulfillment reflects in work. Our Dreams Program helps you achieve personal goals, supported by professional money coaches offering free sessions.

We also value recognition through annual salary reviews and career progression opportunities. 90% of our Leadership Team started in lower roles and advanced!

Additional perks include:

• Competitive salary and access to a company vehicle when required.
• Monthly staff lunches and morning teas.
• Employee Assistance Program.
• Taipan merchandise.
• Dedicated training team.
• Quarterly personal development sessions.
• Regular training seminars.
• Team events.
• Free onsite parking.
• Stable employment with room for growth in a rapidly expanding company.

Who are we?

An Australian-owned business with 30+ years in hydraulic hoses and fittings, operating across 5 branches nationwide.

Our mission? Create a base of raving fans — our staff are at the heart of this!

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Your application will include questions about your management experience, relationship management, right to work in Australia, proficiency with Microsoft Office, and your expected salary.

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