Store Manager - Nerang

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As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy! - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.

We take pride in being a safe, inclusive, and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people’s development to help them build long and rewarding careers.

So come and join the fun, and do what you do best - with us!

Your new role awaits…

As Store Manager, your role is to lead your store team, provide quality customer service, run an efficient store, and deliver the EB Experience. You will be responsible for the day-to-day operations, ensuring processes and standards are in place for merchandising, inventory, financial, and people management. Working closely with and developing the staff, your goal is to build and maintain a strong team to support the store's success.

In this role, you will be responsible for:

1. Providing the best customer service to all customers
2. Managing the day-to-day store operations
3. Maintaining the store’s appearance and organization to a high standard
4. Inventory control and loss prevention for incoming, outgoing, and current stock
5. Maximizing the store’s profitability using KPI and sales data
6. Coaching and training teams for success and progression
7. Embracing and upholding our Ethos values of Family, Integrity, Vitality, Vision, Accountability, Recognition, and Sustainability.

This role is full-time and requires flexible availability across public holidays, nights, and weekends.

What are we looking for?

To be successful, you will have:

1. At least 2 years of team management experience
2. Experience coaching and developing staff to meet sales targets and KPIs, including providing regular feedback and goal setting
3. Advocacy for EB Games and Zing Pop Culture products, loyalty programs, and trade programs
4. Effective communication with customers, staff, and vendors, including handling difficult conversations and building positive relationships
5. Skill in analyzing sales data, inventory reports, and customer feedback to identify and address issues

What more do we offer?

• Employee discount at EB Games and Zing in store and online
• Benefits platform with discounts at your favorite retailers
• Flexibility to support work-life balance
• Employee Assistance Program (EAP) for you and your family

A little more about us…

Over 25 years, EB Games has become one of Australia & New Zealand's leading retailers, with more than 400 locations. We’re known for our energy and passion, expert advice, service, and iconic gaming and pop culture products.

If you think you'd be the perfect fit - APPLY NOW!

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Your application will include questions about your customer service experience, experience working towards targets and KPIs, and retail management experience.

EB Games Australia operates over 380 stores across Australia and New Zealand, selling video games, consoles, and accessories for various platforms. Customers can also purchase online.