Back Office Representative with German and English (m/f/d) - Relocation to Bulgaria

Back Office Representative with German and English (m/f/d) - Relocation to Bulgaria

Client: TELUS International

Location: Sofia, Bulgaria

Job Category: Other

EU work permit required: Yes

Job Reference: ca55085d4bde

Posted: 21.06.2025

Expiry Date: 05.08.2025

Job Description:

Are you ready to take the next step in your career and achieve your next challenge? Join the leader in the CX (Customer Experience) industry, TELUS Digital Bulgaria.

As a Digital Trust and Safety Specialist with German and English, you will:

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We're looking for someone with:

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:

• Fluent in German
• B2 or higher English language skill

In return, we will give you:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Enjoy the benefits of our TELUS Tower office in Sofia, including a prime city-center location, personal gym, relax and gaming areas, and a vibrant team environment.

About us: TELUS Digital Bulgaria, part of TELUS Corporation (NYSE & TSX: TIXT), is the largest employer in Bulgaria's CX industry with over 4,200 team members. We offer digital services, AI solutions, and customer experience management, adhering strictly to client procedures. We operate as an independent outsourcing provider, not as a local partner.

Equal Opportunity Employer: We foster a diverse and inclusive workplace, making employment decisions based on qualifications, merits, and performance without regard to characteristics related to diversity.