Front Office Supervisor (m/w/d)

Next Career Step: Supervisor! Coordinate and lead, in consultation with the department management, the team of our Front Office. Additionally, you will be responsible for:

• Conducting check-ins as well as receiving and processing reservations
• Checking reservations, overbookings, and options
• Monitoring costs and the lodging revenue budget
• Implementing and maintaining the internal Motel One quality management system
• Co-responsibility for conducting internal coaching, cross-training, and onboarding new staff at the reception

Benefits:

• Bonus Program: The better guests rate their stay, the higher the bonus for the entire team.
• International Career Opportunities: Our domestic and international hotels or new openings offer numerous career opportunities.
• Affordable Accommodation Across Europe: Secure advantages! With discounted staff rates in our hotels across Europe and in New York, plus other attractive discounts.
• Personal and Professional Development: Kickstart your career with comprehensive onboarding, annual training, and coaching at One University.
• Celebrating Together: Whether summer parties, Christmas celebrations, or our annual international football tournament – we celebrate successes together with the team.
• Affordable and Sustainable Commute: Choose between a subsidy for public transportation or a free bicycle.

Whether as a hotel professional or a career changer – you fit with us! Because personality and host qualities are our top priorities! Additionally, you should have:

• Training in hotel management or professional experience in hospitality/food service/retail, or interest in a career change.
• Enjoyment in developing employees – ideally with some leadership experience
• High quality awareness and service orientation, as well as host qualities and passion for the hotel industry
• Open, communicative demeanor, good manners, and good command of German & English (spoken & written)
• Team spirit and willingness to support across departments – We achieve our successes together