Global Product Support Engineer (all genders)

The Group You'll Be A Part Of

Global Product Support CSBG Clean Villach

The Impact You'll Make

Lam Research AG Villach CSBG Clean is seeking a Hardware / System Engineer who will provide technical support to field engineers, technicians, and product support personnel. The role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked/wireless systems. You will respond to situations where first-line support has failed, report issues to engineering teams, and may be involved in customer installation and training. Experience with Lam CSBG Clean equipment (Spin Processor, DaVinci & DV-Prime) is preferred.

What You'll Do

• Manage customer betas including installation, qualification, milestones, technical requirements, training, and certification of local teams/customers.
• Support engineering and service products at both factory and field locations.
• Work in customer wafer fabrication sites as needed.
• Create and present reports on design, reliability, maintenance issues, software bugs, projects, and escalations.
• Update documentation for field service engineers and customers.
• Support reported product issues through problem reports.
• Participate in Knowledge Management activities to share learning, reduce issues, and improve cycle times.
• Support customers/users with highly technical or sophisticated products.
• Represent Lam by creating and presenting technical findings to customers.
• Work at the factory or in the field depending on needs.
• Travel at short notice (up to 24 hours) as required.

Who We're Looking For

Applicants should be willing and able to:

• Work in confined spaces and cleanroom environments.
• Wear and function in full personal protective equipment.
• Work with chemicals.

Preferred Qualifications

• Technical education in electronics, mechatronics, engineering, or related fields.
• At least 5 years of experience in Electrical Engineering/Mechatronics.
• Completion of HTL in Electrical Engineering or similar.
• Excellent presentation skills.
• Proficiency in English (spoken and written); additional languages are a plus.
• Willingness to travel approximately 25% worldwide.

What We're Offering

The position is based in Villach, Austria, and is covered by the Austrian Collective Bargaining Agreement for Employees in the Metal Technology Industry, in occupation groups E or F depending on education. Salary is negotiable based on experience and skills, paid 14 times annually. For more details, see the 'Employment in Austria' section.

Our Commitment

We value diversity, inclusion, and empowerment. Lam Research is an equal opportunity employer committed to non-discrimination based on race, religion, gender, age, sexual orientation, veteran status, or other protected categories. We support various flexible work arrangements, including On-site Flex and Virtual Flex roles, to meet the needs of our employees and roles.