Senior Administrator / Office Manager

At Clean Energy Investors, we’re revolutionising how Australians power their homes and businesses. From residential battery installations to cutting-edge energy trading solutions, CEI is on a mission to turn every customer into an energy investor — not just a bill payer.

As we grow, we’re seeking a highly capable Senior Administrator / Office Manager to lead our admin team, liaise with customers and manage our offshore support crew. You’ll play a pivotal role in keeping our operations running smoothly while delivering a standout customer experience.

Your Role

You’ll be the engine room behind our daily operations — overseeing our admin processes, managing local and offshore staff, and handling customer communications with clarity and care. If you love running a tight ship, enjoy meaningful phone conversations, and thrive on autonomy, this role is made for you.

Key Responsibilities

Operations & Admin Management

Oversee the full lifecycle of admin processes from lead to install.

Ensure accurate data handling across CRM, documentation, project files, and finance records.

Continuously improve and streamline admin systems and workflows.

Be a trusted point of contact for customers — answering questions, updating timelines, and resolving issues.

Handle inbound and outbound calls with a calm, confident, and solutions-focused approach.

Ensure smooth communication between customers, sales, and installation teams.

Lead, mentor, and oversee the internal admin team and offshore virtual assistants.

Coordinate task delegation, monitor productivity, and provide training where required.

Host regular check-ins and maintain strong team morale and output quality.

Autonomous Execution

Take ownership of your role — identifying issues, improving processes, and implementing solutions.

Work independently and efficiently without the need for constant oversight.

Report on admin performance, task completion, and customer satisfaction metrics.

What You Bring

3+ years’ experience in senior administration or office management roles.

Strong customer service skills and exceptional phone presence.

Demonstrated ability to lead offshore/remote support teams (VA experience highly valued).

Highly organised, proactive, and resourceful.

Fluent with cloud-based tools (Google Workspace, Pipedrive/CRMs, ClickUp or similar).

Comfortable juggling multiple projects and staying calm under pressure.

What We Offer

Competitive salary and performance-based incentives.

Flexible working options (remote/hybrid).

A chance to lead, shape, and grow a vital part of CEI’s operations.

A meaningful role in a purpose-driven company changing how Australia powers up.

Friendly team culture, long-term career path, and the ability to make a real impact.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an office manager? Do you have experience in administration? How many years of people management experience do you have?

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