CRM Solution Architect (w/m/x) Microsoft Dynamics 365 - Austria

CRM Solution Architect (w/m/x) Microsoft Dynamics 365 - Austria

Join Avanade, a global leader in digital and cloud services, business solutions, and design-oriented applications. As a joint venture of Microsoft and Accenture, we are the largest consulting firm for Microsoft technologies. We support our clients in cloud, modern workplace, business applications, data & AI, and security, emphasizing our #PeopleFirst mentality.

In the CRM team, you will play a key role within a vibrant community, engaging in diverse projects ranging from consulting and configuration to custom development of Dynamics 365 and Power Platform. Our focus is on optimizing existing solutions and developing tailored applications to meet our clients' specific needs.

You will have the opportunity to work with modern technologies such as Dynamics 365 CRM, Power Platform, Power BI, Azure Cloud, DevOps, .NET, and more. These tools will allow you to continuously develop your technical skills in a dynamic environment. Collaborate with motivated teams to implement innovative solutions that drive our clients' success and advance digital transformation.

Skills and Experience

• Extensive technical expertise in MS Business Solutions, especially MS Dynamics CRM/CE, and architecture design.
• Knowledge and experience in requirements engineering, preferably in agile settings.
• Strong understanding of business process analysis and design for marketing, sales, and service.
• Structured and methodical approach to developing technical and functional solutions.
• Experience working with clients and in agile project teams.
• Preferred: extensive experience in .NET (C#), JavaScript, TypeScript, and DevOps.

About You

• Strong communication and presentation skills in German and English.
• Initiative, analytical thinking, and solution-oriented mindset.
• Customer service orientation and persuasive communication.
• High motivation, responsibility, and enthusiasm for new challenges.
• Ability to quickly grasp complex topics and present them clearly.
• Willingness to travel as required by projects.
• Fluent in German and English (minimum B2/C1).

Your Responsibilities

• Assist clients in defining integrated solutions with Microsoft Dynamics 365 CRM/CE.
• Take overall responsibility for technical implementation and act as a liaison between clients and development teams.
• Advise clients on building enterprise-wide CRM platforms regarding technical implementation.
• Record client requirements systematically within our CRM project methodology.
• Utilize Avanade's internal assets, tools, and best practices in application lifecycle management for D365 CE, including data management and DevOps pipelines.
• Apply proven testing frameworks like Avanade UI-Automation with Specflow and established testing strategies.
• Support sales during relevant acquisition phases as a technical or functional expert.
• Lead project teams in developing sustainable solution concepts.

Learn More

Discover more about our CRM projects and initiatives through the following links:

• Being a Consultant at Avanade
• Geocode Records Fast
• Customize Microsoft Dynamics 365 Field Service Schedule Board
• UNICEF Netherlands

If this sounds like a place you'd like to work, explore our additional information and links below:

• Sustainable, AI & Cloud Business Services | Avanade
• Avanade Insights Blog
• Insights: Future, reimagined | Avanade

Benefits of Working at Avanade

• Opportunity to work with Microsoft Global Alliance Partner of the Year (14 consecutive years), with extensive training and certification opportunities.
• Collaboration with technically skilled colleagues worldwide.
• Dedicated career advisors supporting your growth.
• Engagement with motivated and supportive colleagues.
• Competitive compensation above the IT collective agreement minimum (€43,078 - €71,848 in 2024, full-time).
• Learn more about our benefits on our website.

A Great Place to Work

Join over 60,000 professionals across 26 countries in a company that thrives on solving digital challenges within the Microsoft ecosystem. Founded by Accenture and Microsoft in 2000, we combine the best of both worlds to deliver innovative solutions that improve how people work, interact, and live. We invest in our diverse and inclusive culture, fostering innovation and supporting our communities. Be part of a smart team that values your expertise and offers unique growth opportunities. We are committed to creating a workplace where everyone can be themselves, regardless of background, nationality, faith, disability, age, family status, sexual orientation, or gender.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting