IT Service Desk Technician - Vienna

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This is a fantastic permanent opportunity for an enthusiastic English-speaking IT Service Desk Technician with 2+ years of experience providing 1st / 2nd Line IT Support within a corporate environment.

The role is based full-time on-site, so you will need to be within a commutable distance to Vienna.

Service Desk Technician - IT Support - English speaking

Location: Vienna - on-site - Monday to Friday

Permanent role.

Key Skills:

• Approx. 2+ Years IT Helpdesk / Service Desk / Technical Customer Service experience required
• Knowledge of information security
• Knowledge of Oracle ERP products
• Strong knowledge of ITIL
• Client-oriented, analytical thinking, resilient, and striving for client satisfaction
• Language proficiency: Must speak English; German is beneficial but not essential.

Key Responsibilities:

• Respond to, resolve, and track all incidents and service calls received by the Service Desk. Manage calls (incidents and service requests) logged in the online system, prioritize, and monitor until completion.
• Respond to and resolve incidents/service requests, including troubleshooting, installation, and removal of hardware/software using provided instructions and tools, following testing and implementation standards. Deploy new or upgraded desktops, laptops, or core application images.
• Provide first-level support, addressing ERP-related incidents, issues, and requests.
• Contribute to the development and implementation of ERP user support, training modules, and manuals.
• Deploy, test, and support desktops, laptops, tablets, mobile devices, and peripherals, including supply of consumables.
• Develop and enhance installation and configuration procedures and documentation.
• Assist with resolving hardware and software problems and faults, especially those requiring advanced expertise.
• Conduct hardware/software tests using diagnostic tools; document results and correct malfunctions, consulting with colleagues and external resources as needed.
• Maintain IT equipment in meeting/training/conference rooms.
• Troubleshoot LAN and wireless network issues.
• Participate in projects involving hardware and software implementation.
• Maintain Active Directory users, groups, and computer objects.
• Support external users.
• Coordinate vendor repairs for IT equipment.
• Register, issue, and support MFA soft/hard tokens and email encryption tokens.
• Provide 24/7 standby support (approximately 5 shifts per year).

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting
• IT Services and Consulting

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