Global Service Operation Manager (m/f/d) - Digital & Technical Service

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Job title: Global Service Operation Manager (m/f/d) - Digital & Technical Service

Job family: Sales, Marketing & Product Management

Business area: Environment & Energy

Contract location: Vienna, Vienna, AT

Location type: Office Location / Office-based

Contract type: Permanent

Are you ready to make a global impact in the fight against climate change?

ANDRITZ is seeking a Global Service Operation Manager (m/f/d) with a focus on Digital & Technical Service to support the Green Hydrogen, Renewable Fuels, and Power-2X Division in further setting up the service business.

Join ANDRITZ's Power-2X enterprise, where our mission is to lead in reducing CO2 emissions through innovative green hydrogen and renewable fuel plant solutions. Our passionate team of engineers and our history of global EPC projects, combined with our leadership in technology and manufacturing, set us apart. Be part of a dynamic, multicultural team, fostering flat hierarchies and open dialogue.

If you're enthusiastic about contributing to profitable growth within this rapidly expanding division, we look forward to connecting with you.

Please note that this role can be filled globally; potential setups will be discussed during the interview process.

In your role, you are

• Developing, implementing, and executing the service strategy for Green Hydrogen along with the Power2X offering to achieve revenue and sustainable growth.
• Implementing the agreement management concept.
• Aligning concepts with our technology and modular engineering offerings.
• Shaping the global service organization leveraging existing manufacturing and service setups.
• Streamlining processes for technical service, including warranty services.
• Implementing digital solutions for Green Hydrogen Performance Centers.

Your Tasks

• Customer Service Management: Address complaints and inquiries promptly to ensure satisfaction.
• Ensure the team meets and exceeds commitments on Long Term Service Agreements.
• Manage after-sales services for timely, quality service delivery.
• Enhance service delivery and operational efficiency through process improvements.
• Lead the development and digitalization of remote services strategies.
• Lead, motivate, and develop remote services personnel, managing operations with industry best practices.
• Monitor and improve service performance via KPIs.
• Ensure compliance with policies, standards, and regulations.
• Resolve operational, manufacturing, and service issues to reduce costs and delays.
• Regularly review operational results to achieve business objectives.

Your Personal Skills

• Technical degree or education in a relevant field.
• Minimum 5 years of experience managing teams, preferably in service roles.
• Excellent English skills; German is a plus.
• Strong interpersonal skills and relationship-building abilities.
• Customer-focused, collaborative approach.
• Excellent organizational skills and multitasking abilities.
• Outstanding communication skills internally and externally.
• Proven problem-solving and operational management skills.
• Willingness to travel up to 10-15% of the time.

Additional Valued Skills

• Customer-oriented, proactive, and energetic personality.
• High-performance mindset under tight deadlines.
• Effective cross-cultural communication and cooperation skills.
• Future-oriented thinking and continuous development interest.
• Teamwork and collaboration skills.
• Positive attitude and proactive approach.

What We Offer

ANDRITZ offers a secure job in an innovative, international company with long-term growth opportunities.

• Be part of a world-class team supporting the growth of the P2X economy and environmental targets.
• Work in a multicultural environment promoting continuous development and inclusivity.
• Flat hierarchies, open debate culture, and a start-up atmosphere within a global firm.
• Hybrid working environment.
• Opportunities for career advancement alongside business growth.
• Industry-leading training and development.
• Additional benefits to be discussed at offer stage.

In Austria, the minimum gross monthly salary is €4,269.07, with market-based salary offers depending on qualifications and experience.

We promote equal rights and opportunities, valuing diversity and focusing solely on your relevant qualifications, experience, and skills.