Customer Service German Speaker w/Relocation Package
Join us for the Customer Service German Speaker w/Relocation Package role at BLEDAK.
Job Title: Customer Support German Speaker with Relocation Package
Department: Sales
Company: Leading Technology Company
Location: Portugal or Porto
Contract Type: CDD 6 months (with possibility of renewal)
Work Model: On-site
Work Schedule: Monday to Friday, including bank holidays, between 08:00 and 20:00 (rotational shifts); Saturday and Sunday: 8:00-17:00 (rotational shifts)
Days Off: 2 days off per week
Salary & Compensation:
- Welcome Bonus: 3000 euro
- Base Salary: 1,100 euro per 14 months
- Performance Bonus: 135 euro per 12 months
- Complexity Bonus: 120 euro per 11 months
- Position Bonus (Braga only): 20 euro per 12 months
Allowances & Benefits:
- Meal Allowance: 7.23 euro per working day
- Transport Allowance: 20 euro per month
- Health Insurance: Coverage from Day 1 (monthly contribution required), free after 6 months
- Relocation Support: Provided for eligible candidates relocating within Portugal
Your Role: As a Sales Support Specialist, you'll be the first point of contact for German-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.
What You'll Do:
- Support customers with sales-related inquiries, product information, and troubleshooting
- Communicate across multiple channels: phone, email, chat, and social media
- Tailor communication to reflect brand tone and customer needs
- Handle escalations with empathy and a customer-first mindset
- Log and manage all customer interactions with attention to detail
Who You Are:
- Fluent in German and English (spoken and written)
- Experience in Customer Service or Sales Support (preferred)
- Tech-savvy and comfortable with troubleshooting digital tools
- Skilled in communication and multitasking
- Resilient and calm under pressure, with a proactive attitude
Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team. Apply now and grow your career with us!