Support Associate

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You are part of the live operation, communicating with all Wolt users - customers, couriers or restaurants - providing the best support a hungry person could wish for.

• Processing incoming live chats from our customers, venues and couriers in shifts.
• Development of our support function together with the support team as well as other teams within Wolt.
• You provide both inbound and outbound support via phone calls.
• Proactive problem solving by monitoring order volume with our internal tools
• Ensuring that the delivery operation runs smoothly, in close consultation with the operations team.

Our humble expectations

• You have excellent communication skills - speak fluent German and can express yourself well in English.
• This is a shift work position.You can work mornings, evenings and even weekends - Wolt is available to his clients seven days a week.
• You have already gained experience in customer-oriented jobs and are a team player.
• You have a quick grasp, an eye for detail and never lose sight of the big picture.
• You are tech-savvy and interested in digital products.