Guest Relations Manager

Seeking: Usher of Unforgettable Nights at DoubleTree by Hilton Perth Northbridge

With 206 stylish guest rooms featuring modern amenities and picturesque city views, guests can unwind by the rooftop swimming pool or stay active at the 24-hour fitness centre. Indulge in delicious grill items, tapas, and cocktails at James St Bar + Kitchen, ensuring a memorable stay with seamless relaxation and convenience.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace.

We can coach, train, and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.

A World of Rewards

• Smart uniform provided and laundered
• Complimentary fresh and healthy meals when on-duty catering
• Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
• 25% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program – offered at a rate of $100 per successful referral
• Annual leave: 4 weeks in addition to public holiday allocation
• Discounted Bupa health cover
• Modern and inclusive Team Member areas
• Recognition non-stop all year long!

Responsibilities:

• Guiding the Front Office team and inspiring your teammates in their tasks
• Roll Out the Red Carpet: Elevate the experience for our VIP and long-stay Guests with top-notch service
• Mastering protocols and perfecting precision in every data task
• Swiftly addressing guest inquiries and special requests with tailored solutions
• Expertly navigating Hotel Amenities and services, and always delivering above and beyond

About You:

• Proven track record in a comparable position
• Have full Australian working rights and reside in the Perth Metropolitan Area
• Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
• Strong English writing, reading and speaking communication skills, with a bonus for those who are multilingual
• Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality, Integrity, Leadership, Teamwork, Ownership

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